MX
Mpumelelo X
1 reviews | Active since Mar 2021
01 Jun 2026, 13:44
Jason was quick to c...
<div>Jason was quick to call when I was trying to reach out to the chat box, Phakamani failed me in the morning but I tried again, I found Jason who took my require to a phone call in a matter of minutes my query was resolved</div>
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Mweb's replyOfficial
01 Jun 2026, 14:03Hi Mpumelelo,
Thank you for sharing your feedback. It’s fantastic to hear that Jason responded quickly, took ownership of your query, and resolved the matter efficiently over the phone. We’re pleased that he was able to turn the experience around and provide the prompt assistance you were looking for.
At the same time, we appreciate you highlighting your earlier experience, as consistency across every interaction is important to us. Feedback like this helps us identify opportunities to improve.
We’ll continue working to ensure every customer receives timely, effective support from their very first interaction.
Kind regards,
The Mweb Team
Thank you for sharing your feedback. It’s fantastic to hear that Jason responded quickly, took ownership of your query, and resolved the matter efficiently over the phone. We’re pleased that he was able to turn the experience around and provide the prompt assistance you were looking for.
At the same time, we appreciate you highlighting your earlier experience, as consistency across every interaction is important to us. Feedback like this helps us identify opportunities to improve.
We’ll continue working to ensure every customer receives timely, effective support from their very first interaction.
Kind regards,
The Mweb Team
Mweb's reply01 Jun 2026, 14:03
Official
Hi Mpumelelo,
Thank you for sharing your feedback. It’s fantastic to hear that Jason responded quickly, took ownership of your query, and resolved the matter efficiently over the phone. We’re pleased that he was able to turn the experience around and provide the prompt assistance you were looking for.
At the same time, we appreciate you highlighting your earlier experience, as consistency across every interaction is important to us. Feedback like this helps us identify opportunities to improve.
We’ll continue working to ensure every customer receives timely, effective support from their very first interaction.
Kind regards,
The Mweb Team
Thank you for sharing your feedback. It’s fantastic to hear that Jason responded quickly, took ownership of your query, and resolved the matter efficiently over the phone. We’re pleased that he was able to turn the experience around and provide the prompt assistance you were looking for.
At the same time, we appreciate you highlighting your earlier experience, as consistency across every interaction is important to us. Feedback like this helps us identify opportunities to improve.
We’ll continue working to ensure every customer receives timely, effective support from their very first interaction.
Kind regards,
The Mweb Team