LH
Linda H
1 reviews | Active since Jun 2011
26 May 2026, 11:25
Ive spent over a hal...
Ive spent over a half an hour on the live chat with no response I ordered the dstv premium streaming package ans want to know the process is going forward and when it will be activated I started charging with Gareth and Scott but they do not respond
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Mweb's replyOfficial
26 May 2026, 12:21Hello Linda Thank you for reaching out and sharing your experience. Waiting this long on live chat without a response, especially when you are looking for clarity on your DSTV Premium streaming activation, is not the level of responsiveness we aim to provide.Your query has been escalated directly to the team that manages all DSTV activations. They are currently reviewing your order and will provide you with a clear update on the activation process and timelines.We recognise how important it is to have a smooth and timely onboarding experience, and this is receiving focused attention to ensure you are up and running as soon as possible.We appreciate your patience and the opportunity to get this resolved for you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply26 May 2026, 12:21
Official
Hello Linda Thank you for reaching out and sharing your experience. Waiting this long on live chat without a response, especially when you are looking for clarity on your DSTV Premium streaming activation, is not the level of responsiveness we aim to provide.Your query has been escalated directly to the team that manages all DSTV activations. They are currently reviewing your order and will provide you with a clear update on the activation process and timelines.We recognise how important it is to have a smooth and timely onboarding experience, and this is receiving focused attention to ensure you are up and running as soon as possible.We appreciate your patience and the opportunity to get this resolved for you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,