1 reviews | Active since May 2026
I've never had problems with MWEB, just one problem that was not resolved but Bianca assisted me through it, I was so ****ed off as I missed meetings and assignments, but let's hope that's the last issue, what MWEB can do to improve is to let their client
I've never had problems with MWEB, just one problem that was not resolved but Bianca assisted me through it, I was so ****ed off as I missed meetings and assignments, but let's hope that's the last issue, what MWEB can do to improve is to let their clients know before the time when they are in arrears and not just let them know once they switched it off, that was where my problems was, I was not aware that it did not go off, only on the day they switched it off. One more problem, I know they have a lot of billing queries that needs to be sorted but I waited more than 5 hours twice to be assisted, and the notification does not pop up when someone is indeed replying to you , that makes it a big inconvenience as you have to stay on the chat, maybe just change that part of the system. Other than that I do not have problems with them at all. I'm very happy with MWEB!*
Thank you for taking the time to share such honest and detailed feedback with us. We appreciate you acknowledging the assistance Bianca provided during a very frustrating moment, and we also understand how disruptive it was to miss meetings and assignments, especially when the service interruption came without prior notice.
Your comments around arrears notifications, long wait times for billing support, and the chat experience, including delayed responses and missing notifications, are important and clearly highlight where the experience can be improved. This feedback will be shared with our Service Quality Team for review, particularly around proactive communication, billing alerts, and the usability of our support channels.
We’re glad to hear that, overall, you remain happy with Mweb, and we’ll continue focusing on improving the areas you’ve highlighted so the experience feels more consistent and reliable going forward.
Kind regards,
Mweb Team
Thank you for taking the time to share such honest and detailed feedback with us. We appreciate you acknowledging the assistance Bianca provided during a very frustrating moment, and we also understand how disruptive it was to miss meetings and assignments, especially when the service interruption came without prior notice.
Your comments around arrears notifications, long wait times for billing support, and the chat experience, including delayed responses and missing notifications, are important and clearly highlight where the experience can be improved. This feedback will be shared with our Service Quality Team for review, particularly around proactive communication, billing alerts, and the usability of our support channels.
We’re glad to hear that, overall, you remain happy with Mweb, and we’ll continue focusing on improving the areas you’ve highlighted so the experience feels more consistent and reliable going forward.
Kind regards,
Mweb Team