JJ
Johan J
1 reviews | Active since Apr 2026
24 Apr 2026, 17:05
I've had to follow up every step of the way
I've had to follow up every step of the way. Call to arrange router, call to arrange fiber installation, call to get line activated.
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Replies (1)
Mweb's replyOfficial
28 Apr 2026, 08:06Hi Johan ,
Thank you for taking the time to share your experience with us. We truly understand how frustrating it must have been to have to follow up at every step, from arranging the router and fibre installation to getting the line activated, and we’re sorry for the inconvenience this caused.
We have escalated this matter to the team that handles order activations as a matter of urgency, and they will be following up to ensure everything is progressed and that you receive email feedback with an update. Your feedback highlights a breakdown in the expected process, and we appreciate you bringing this to our attention so it can be addressed appropriately.
Please be assured that your comments will also be shared with our Service Quality Team for review and to help improve our overall customer experience. Should you need any further assistance, you’re welcome to reach out to us via direct message on Hello Peter and we’ll gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We truly understand how frustrating it must have been to have to follow up at every step, from arranging the router and fibre installation to getting the line activated, and we’re sorry for the inconvenience this caused.
We have escalated this matter to the team that handles order activations as a matter of urgency, and they will be following up to ensure everything is progressed and that you receive email feedback with an update. Your feedback highlights a breakdown in the expected process, and we appreciate you bringing this to our attention so it can be addressed appropriately.
Please be assured that your comments will also be shared with our Service Quality Team for review and to help improve our overall customer experience. Should you need any further assistance, you’re welcome to reach out to us via direct message on Hello Peter and we’ll gladly assist.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 08:06
Official
Hi Johan ,
Thank you for taking the time to share your experience with us. We truly understand how frustrating it must have been to have to follow up at every step, from arranging the router and fibre installation to getting the line activated, and we’re sorry for the inconvenience this caused.
We have escalated this matter to the team that handles order activations as a matter of urgency, and they will be following up to ensure everything is progressed and that you receive email feedback with an update. Your feedback highlights a breakdown in the expected process, and we appreciate you bringing this to our attention so it can be addressed appropriately.
Please be assured that your comments will also be shared with our Service Quality Team for review and to help improve our overall customer experience. Should you need any further assistance, you’re welcome to reach out to us via direct message on Hello Peter and we’ll gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We truly understand how frustrating it must have been to have to follow up at every step, from arranging the router and fibre installation to getting the line activated, and we’re sorry for the inconvenience this caused.
We have escalated this matter to the team that handles order activations as a matter of urgency, and they will be following up to ensure everything is progressed and that you receive email feedback with an update. Your feedback highlights a breakdown in the expected process, and we appreciate you bringing this to our attention so it can be addressed appropriately.
Please be assured that your comments will also be shared with our Service Quality Team for review and to help improve our overall customer experience. Should you need any further assistance, you’re welcome to reach out to us via direct message on Hello Peter and we’ll gladly assist.
Kind regards,
Mweb Team