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Christalla C
1 reviews | Active since Aug 2026
03 Sept 2026, 13:01
I’ve had bad moments with some agents and got frustrated when my call was received but an Ai agent, seriously? I prefer to speak to a human
I’ve had bad moments with some agents and got frustrated when my call was received but an Ai agent, seriously? I prefer to speak to a human. Thumbs up to Zethu she was so friendly she is a keeper👌🏾
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Replies (1)
Mweb's replyOfficial
03 Sept 2026, 13:08Hello Christalla,
Thank you for sharing your honest feedback. We understand that being connected with an automated assistant when you would rather speak to a person can be frustrating, especially when you’re trying to get help with an issue. Your comments also highlight how important a personal, human interaction remains when customers need support.
Thank you for sharing your honest feedback. We understand that being connected with an automated assistant when you would rather speak to a person can be frustrating, especially when you’re trying to get help with an issue. Your comments also highlight how important a personal, human interaction remains when customers need support.
We’re particularly glad that Zethu was able to turn the experience around with her friendly and helpful approach. We’ll make sure her recognition reaches her, because having consultants who make customers feel genuinely heard is something worth celebrating. We’ll keep working towards a support experience that balances convenience with the human assistance our customers value.
Manage your account, updates, and support in one simple place with the Mweb app Getting Started with the Mweb App (v2.1.15)
Manage your account, updates, and support in one simple place with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
Mweb Team
Mweb Team
Mweb's reply03 Sept 2026, 13:08
Official
Hello Christalla,
Thank you for sharing your honest feedback. We understand that being connected with an automated assistant when you would rather speak to a person can be frustrating, especially when you’re trying to get help with an issue. Your comments also highlight how important a personal, human interaction remains when customers need support.
Thank you for sharing your honest feedback. We understand that being connected with an automated assistant when you would rather speak to a person can be frustrating, especially when you’re trying to get help with an issue. Your comments also highlight how important a personal, human interaction remains when customers need support.
We’re particularly glad that Zethu was able to turn the experience around with her friendly and helpful approach. We’ll make sure her recognition reaches her, because having consultants who make customers feel genuinely heard is something worth celebrating. We’ll keep working towards a support experience that balances convenience with the human assistance our customers value.
Manage your account, updates, and support in one simple place with the Mweb app Getting Started with the Mweb App (v2.1.15)
Manage your account, updates, and support in one simple place with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
Mweb Team
Mweb Team