M
Mxolisi
1 reviews | Active since Apr 2026
30 Apr 2026, 11:22
I’ve had an extremely poor experience
I’ve had an extremely poor experience. I requested a card to be delivered on the 14th of April, but I have not received any positive resolution. Each time I reach out, I’m transferred to a different agent. I’ve been following up every day via text and consistently receive the same responses and promises, but nothing has been resolved. Phone calls have been even more frustrating, with no clear updates or progress.
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Replies (2)0
Replies (2)
Mweb's replyOfficial
30 Apr 2026, 11:33Hi Mxolisi,
Thank you for taking the time to share your experience. It’s clear how frustrating this process has been, especially with repeated follow-ups, being transferred between agents, and the lack of progress since your request on 14 April. That level of effort on your side is understandably exhausting.
After reviewing the account, it shows that the e‑RICA process still needs to be completed in order to proceed with the SIM card replacement, and it appears there may be difficulty with this step. An SMS was sent yesterday with the e‑RICA link to submit your ID and proof of address not older than 3 months. To make sure the correct link is being used, a private message has been sent on Hello Peter with the e‑RICA link. Please try submitting your documents using that link and advise of the outcome, or if any assistance is needed to complete the process.
This feedback will be shared with the Service Quality Team for review and improvement, as the experience described highlights areas where communication and handovers need to improve.
Further assistance is available via the private message on Hello Peter, and support will continue there if needed.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience. It’s clear how frustrating this process has been, especially with repeated follow-ups, being transferred between agents, and the lack of progress since your request on 14 April. That level of effort on your side is understandably exhausting.
After reviewing the account, it shows that the e‑RICA process still needs to be completed in order to proceed with the SIM card replacement, and it appears there may be difficulty with this step. An SMS was sent yesterday with the e‑RICA link to submit your ID and proof of address not older than 3 months. To make sure the correct link is being used, a private message has been sent on Hello Peter with the e‑RICA link. Please try submitting your documents using that link and advise of the outcome, or if any assistance is needed to complete the process.
This feedback will be shared with the Service Quality Team for review and improvement, as the experience described highlights areas where communication and handovers need to improve.
Further assistance is available via the private message on Hello Peter, and support will continue there if needed.
Kind regards,
Mweb Team
Best regards,
Mweb's reply30 Apr 2026, 11:33
Official
Hi Mxolisi,
Thank you for taking the time to share your experience. It’s clear how frustrating this process has been, especially with repeated follow-ups, being transferred between agents, and the lack of progress since your request on 14 April. That level of effort on your side is understandably exhausting.
After reviewing the account, it shows that the e‑RICA process still needs to be completed in order to proceed with the SIM card replacement, and it appears there may be difficulty with this step. An SMS was sent yesterday with the e‑RICA link to submit your ID and proof of address not older than 3 months. To make sure the correct link is being used, a private message has been sent on Hello Peter with the e‑RICA link. Please try submitting your documents using that link and advise of the outcome, or if any assistance is needed to complete the process.
This feedback will be shared with the Service Quality Team for review and improvement, as the experience described highlights areas where communication and handovers need to improve.
Further assistance is available via the private message on Hello Peter, and support will continue there if needed.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience. It’s clear how frustrating this process has been, especially with repeated follow-ups, being transferred between agents, and the lack of progress since your request on 14 April. That level of effort on your side is understandably exhausting.
After reviewing the account, it shows that the e‑RICA process still needs to be completed in order to proceed with the SIM card replacement, and it appears there may be difficulty with this step. An SMS was sent yesterday with the e‑RICA link to submit your ID and proof of address not older than 3 months. To make sure the correct link is being used, a private message has been sent on Hello Peter with the e‑RICA link. Please try submitting your documents using that link and advise of the outcome, or if any assistance is needed to complete the process.
This feedback will be shared with the Service Quality Team for review and improvement, as the experience described highlights areas where communication and handovers need to improve.
Further assistance is available via the private message on Hello Peter, and support will continue there if needed.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
30 Apr 2026, 11:35Hi Mxolisi,
Please attempt submitting the documents using this link: https://onboarding-nology-mweb.kyc.business?key=xV%2fFp18YnSdALzYi6IvVzhsF3fnP%2f7t3OWnAHK9VtFF4TaEdbJ8ZZk%2faFmPLGXop
Kind regards,
Mweb Team
Please attempt submitting the documents using this link: https://onboarding-nology-mweb.kyc.business?key=xV%2fFp18YnSdALzYi6IvVzhsF3fnP%2f7t3OWnAHK9VtFF4TaEdbJ8ZZk%2faFmPLGXop
Kind regards,
Mweb Team
Best regards,
Mweb's reply30 Apr 2026, 11:35
Official
Hi Mxolisi,
Please attempt submitting the documents using this link: https://onboarding-nology-mweb.kyc.business?key=xV%2fFp18YnSdALzYi6IvVzhsF3fnP%2f7t3OWnAHK9VtFF4TaEdbJ8ZZk%2faFmPLGXop
Kind regards,
Mweb Team
Please attempt submitting the documents using this link: https://onboarding-nology-mweb.kyc.business?key=xV%2fFp18YnSdALzYi6IvVzhsF3fnP%2f7t3OWnAHK9VtFF4TaEdbJ8ZZk%2faFmPLGXop
Kind regards,
Mweb Team
Best regards,