FP
Fred P
1 reviews | Active since Sept 2013
21 Apr 2026, 11:18
I've been an MWeb and before that iAfrica customer for more than 30 years
I've been an MWeb and before that iAfrica customer for more than 30 years. Their service has always been consistently good. However, lately it has been very frustrating to get hold of customer service, either via chat or phone. I been on hold for a whole day at times without being answered. MWeb needs to pay serious attention to this issue.
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Mweb's replyOfficial
21 Apr 2026, 11:29Hello Fred,
We understand your frustration with the recent difficulty in reaching customer support, especially after being a long-standing customer and relying on consistent service over many years. Extended wait times and lack of response would understandably be disappointing given your history with MWeb and iAfrica.
We truly appreciate your loyalty over the past 30+ years and the time you’ve taken to share this feedback. Your comments will be submitted to our Service Quality Team for review, as it is important for us to address these concerns and improve accessibility to support channels.
If you need any further assistance, you are welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll be happy to assist further.
Kind regards,
Mweb Team
We understand your frustration with the recent difficulty in reaching customer support, especially after being a long-standing customer and relying on consistent service over many years. Extended wait times and lack of response would understandably be disappointing given your history with MWeb and iAfrica.
We truly appreciate your loyalty over the past 30+ years and the time you’ve taken to share this feedback. Your comments will be submitted to our Service Quality Team for review, as it is important for us to address these concerns and improve accessibility to support channels.
If you need any further assistance, you are welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll be happy to assist further.
Kind regards,
Mweb Team
Mweb's reply21 Apr 2026, 11:29
Official
Hello Fred,
We understand your frustration with the recent difficulty in reaching customer support, especially after being a long-standing customer and relying on consistent service over many years. Extended wait times and lack of response would understandably be disappointing given your history with MWeb and iAfrica.
We truly appreciate your loyalty over the past 30+ years and the time you’ve taken to share this feedback. Your comments will be submitted to our Service Quality Team for review, as it is important for us to address these concerns and improve accessibility to support channels.
If you need any further assistance, you are welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll be happy to assist further.
Kind regards,
Mweb Team
We understand your frustration with the recent difficulty in reaching customer support, especially after being a long-standing customer and relying on consistent service over many years. Extended wait times and lack of response would understandably be disappointing given your history with MWeb and iAfrica.
We truly appreciate your loyalty over the past 30+ years and the time you’ve taken to share this feedback. Your comments will be submitted to our Service Quality Team for review, as it is important for us to address these concerns and improve accessibility to support channels.
If you need any further assistance, you are welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll be happy to assist further.
Kind regards,
Mweb Team