M
Marius
1 reviews | Active since Aug 2026
16 Sept 2026, 20:56
It's the worst I've ever experienced
It's the worst I've ever experienced. It's now more than 3 weeks I have an issue with internet connection. They couriered 2 routers but none seemed to work. Its if they don't understand what is the issue. What baffles me is that they work with these issues on a daily basis and should no what the issue is and how it can be resolved. But don't care. It doesn't matter for them how long you could be without wifi connection. I'm also lucky to be assisted by someone. Other times days past before you get hold of an agent. Still now the issue is not resolved. I'm reconsidering using this service. I'm really not happy
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Mweb's replyOfficial
17 Sept 2026, 09:48Hello Marius
We can appreciate how frustrating this has been, especially after more than three weeks of connectivity issues, two routers being couriered to you without resolving the problem, and the difficulty you’ve experienced reaching our Support Team. Being without a reliable connection for that length of time is a significant disruption, and we recognise why you’re unhappy with the experience.
We can confirm that our Support Team further assisted you and logged a Frogfoot fibre line fault. We’ve since received feedback from our Frogfoot partners that the fault has been addressed and resolved.
Please restart your fibre hardware and test the connection. If you’re still unable to connect after the restart, please let us know so the team can look into the matter further. We’ve also taken note of your feedback around the delays in reaching Support and the time taken to address the connectivity issue, as this forms an important part of the experience you’ve had with us.
We appreciate you giving us the opportunity to get this matter addressed and hope the connection is now restored.
Kind regards,
The Mweb Team
We can appreciate how frustrating this has been, especially after more than three weeks of connectivity issues, two routers being couriered to you without resolving the problem, and the difficulty you’ve experienced reaching our Support Team. Being without a reliable connection for that length of time is a significant disruption, and we recognise why you’re unhappy with the experience.
We can confirm that our Support Team further assisted you and logged a Frogfoot fibre line fault. We’ve since received feedback from our Frogfoot partners that the fault has been addressed and resolved.
Please restart your fibre hardware and test the connection. If you’re still unable to connect after the restart, please let us know so the team can look into the matter further. We’ve also taken note of your feedback around the delays in reaching Support and the time taken to address the connectivity issue, as this forms an important part of the experience you’ve had with us.
We appreciate you giving us the opportunity to get this matter addressed and hope the connection is now restored.
Kind regards,
The Mweb Team
Best regards,
Webafrica Networks
Mweb's reply17 Sept 2026, 09:48
Official
Hello Marius
We can appreciate how frustrating this has been, especially after more than three weeks of connectivity issues, two routers being couriered to you without resolving the problem, and the difficulty you’ve experienced reaching our Support Team. Being without a reliable connection for that length of time is a significant disruption, and we recognise why you’re unhappy with the experience.
We can confirm that our Support Team further assisted you and logged a Frogfoot fibre line fault. We’ve since received feedback from our Frogfoot partners that the fault has been addressed and resolved.
Please restart your fibre hardware and test the connection. If you’re still unable to connect after the restart, please let us know so the team can look into the matter further. We’ve also taken note of your feedback around the delays in reaching Support and the time taken to address the connectivity issue, as this forms an important part of the experience you’ve had with us.
We appreciate you giving us the opportunity to get this matter addressed and hope the connection is now restored.
Kind regards,
The Mweb Team
We can appreciate how frustrating this has been, especially after more than three weeks of connectivity issues, two routers being couriered to you without resolving the problem, and the difficulty you’ve experienced reaching our Support Team. Being without a reliable connection for that length of time is a significant disruption, and we recognise why you’re unhappy with the experience.
We can confirm that our Support Team further assisted you and logged a Frogfoot fibre line fault. We’ve since received feedback from our Frogfoot partners that the fault has been addressed and resolved.
Please restart your fibre hardware and test the connection. If you’re still unable to connect after the restart, please let us know so the team can look into the matter further. We’ve also taken note of your feedback around the delays in reaching Support and the time taken to address the connectivity issue, as this forms an important part of the experience you’ve had with us.
We appreciate you giving us the opportunity to get this matter addressed and hope the connection is now restored.
Kind regards,
The Mweb Team
Best regards,
Webafrica Networks