It's been more than a month, my sim still hasn't been activated...

So I moved from telkom LTE to MTN LTE beginning of April and I was told that I'd have to wait for the whole of April to go past for me to start using my SIM. So 1st of May I put in the sim in but, there is no network. I decide to call them I find out that actually the SIM was meant to be activated but for A WHOLE MONTH Mweb failed to activate my SIM. I was assured that it will be escalated and I would be connected within 48 hours maximum. 48 hours have long passed and still, nothing. I called them 44 hours after the other call a d I was told once again they would escalate it to the activations team. Maybe escalation means something different at Mweb. Such a poor experience.