HG
Heinrich G
1 reviews | Active since Jun 2012
07 Oct 2015, 12:34
ITC because of R29
My Fiance had a M-WEB account for R29/month. She cancelled it and they still took payment for another 3 months, which was OK, because its just R29, however when she wanted to apply for a credit card the other day they said she is on ITC, we went to see why ...M-WEB put her on ITC for R29, however when she phoned them to find out what the Hell they are doing,( after being transferred 4 times) their response was \ Oh sorry
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Mweb's replyOfficial
07 Oct 2015, 14:05Hello hein.gilbert@ ,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply07 Oct 2015, 14:05
Official
Hello hein.gilbert@ ,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services