NM
Nokubonga M
1 reviews | Active since May 2025
11 Sept 2026, 12:40
It was a bad service...
It was a bad service two agents didn't process my refund but they **** and said it was processed only the the last agent did the right thing and you have to wait 2 hours to chat with an agent
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Replies (1)
Mweb's replyOfficial
11 Sept 2026, 12:50Hi Nokubonga,
We understand why this experience was frustrating, particularly after being given confirmation that your refund had been processed when it had not. Having to spend an extended period to reach an agent only adds to that frustration. We’re glad the final consultant was able to take ownership of the matter and process the refund correctly. Your feedback highlights important areas for us to improve, both in the accuracy of information provided and in reducing waiting times across our support channels.
Kind regards,
The Mweb Team
We understand why this experience was frustrating, particularly after being given confirmation that your refund had been processed when it had not. Having to spend an extended period to reach an agent only adds to that frustration. We’re glad the final consultant was able to take ownership of the matter and process the refund correctly. Your feedback highlights important areas for us to improve, both in the accuracy of information provided and in reducing waiting times across our support channels.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply11 Sept 2026, 12:50
Official
Hi Nokubonga,
We understand why this experience was frustrating, particularly after being given confirmation that your refund had been processed when it had not. Having to spend an extended period to reach an agent only adds to that frustration. We’re glad the final consultant was able to take ownership of the matter and process the refund correctly. Your feedback highlights important areas for us to improve, both in the accuracy of information provided and in reducing waiting times across our support channels.
Kind regards,
The Mweb Team
We understand why this experience was frustrating, particularly after being given confirmation that your refund had been processed when it had not. Having to spend an extended period to reach an agent only adds to that frustration. We’re glad the final consultant was able to take ownership of the matter and process the refund correctly. Your feedback highlights important areas for us to improve, both in the accuracy of information provided and in reducing waiting times across our support channels.
Kind regards,
The Mweb Team
Best regards,