EU
Edward U
1 reviews | Active since Jun 2026
01 Jun 2026, 09:34
It took an incredible amount of time being “Number One” in the queue, but once I got thru to Neon in Mweb Technical the experience was very good
<div>It took an incredible amount of time being “Number One” in the queue, but once I got thru to Neon in Mweb Technical the experience was very good. He was patient and extremely pleasant. My problem is not completely resolved, but he has set the wheels in motion.</div>
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Mweb's replyOfficial
01 Jun 2026, 13:34Hi Edward ,
Thank you for sharing your feedback. It’s great to hear that although there was a delay in getting through to support, Neon was able to provide you with a very positive experience once connected. We’re pleased that his patience and pleasant manner helped you feel supported while working through your issue, and that progress has already been made toward resolution.
We understand how important quicker response times are, and appreciate you highlighting this as part of your experience. We’ll continue working to improve both accessibility and the overall support journey while maintaining the quality of assistance you received.
Kind regards,
The Mweb Team
Thank you for sharing your feedback. It’s great to hear that although there was a delay in getting through to support, Neon was able to provide you with a very positive experience once connected. We’re pleased that his patience and pleasant manner helped you feel supported while working through your issue, and that progress has already been made toward resolution.
We understand how important quicker response times are, and appreciate you highlighting this as part of your experience. We’ll continue working to improve both accessibility and the overall support journey while maintaining the quality of assistance you received.
Kind regards,
The Mweb Team
Mweb's reply01 Jun 2026, 13:34
Official
Hi Edward ,
Thank you for sharing your feedback. It’s great to hear that although there was a delay in getting through to support, Neon was able to provide you with a very positive experience once connected. We’re pleased that his patience and pleasant manner helped you feel supported while working through your issue, and that progress has already been made toward resolution.
We understand how important quicker response times are, and appreciate you highlighting this as part of your experience. We’ll continue working to improve both accessibility and the overall support journey while maintaining the quality of assistance you received.
Kind regards,
The Mweb Team
Thank you for sharing your feedback. It’s great to hear that although there was a delay in getting through to support, Neon was able to provide you with a very positive experience once connected. We’re pleased that his patience and pleasant manner helped you feel supported while working through your issue, and that progress has already been made toward resolution.
We understand how important quicker response times are, and appreciate you highlighting this as part of your experience. We’ll continue working to improve both accessibility and the overall support journey while maintaining the quality of assistance you received.
Kind regards,
The Mweb Team