K
Khopotso
1 reviews | Active since May 2026
09 May 2026, 17:20
It didn't work for 6...
It didn't work for 6 days after installation, I spend too much airtime trying to get help
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Replies (1)
Mweb's replyOfficial
11 May 2026, 09:36Hi Khopotso,
Thank you for taking the time to share your experience with us. Being without service for nearly a week after installation and having to spend your own airtime trying to get assistance is understandably exhausting and frustrating. We recognise the effort you put in to get help and how disruptive that period would have been.
We can see that your service has now been successfully activated, and we’re glad it is up and running. Your experience during those first days will be submitted to our Service Quality Team for review, as smoother onboarding and quicker support during activation are essential to the experience we aim to provide.
If there is anything still not working as expected or if you need further assistance, please feel free to send us a direct message on Hello Peter with a brief description, and we’ll gladly assist further.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. Being without service for nearly a week after installation and having to spend your own airtime trying to get assistance is understandably exhausting and frustrating. We recognise the effort you put in to get help and how disruptive that period would have been.
We can see that your service has now been successfully activated, and we’re glad it is up and running. Your experience during those first days will be submitted to our Service Quality Team for review, as smoother onboarding and quicker support during activation are essential to the experience we aim to provide.
If there is anything still not working as expected or if you need further assistance, please feel free to send us a direct message on Hello Peter with a brief description, and we’ll gladly assist further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 May 2026, 09:36
Official
Hi Khopotso,
Thank you for taking the time to share your experience with us. Being without service for nearly a week after installation and having to spend your own airtime trying to get assistance is understandably exhausting and frustrating. We recognise the effort you put in to get help and how disruptive that period would have been.
We can see that your service has now been successfully activated, and we’re glad it is up and running. Your experience during those first days will be submitted to our Service Quality Team for review, as smoother onboarding and quicker support during activation are essential to the experience we aim to provide.
If there is anything still not working as expected or if you need further assistance, please feel free to send us a direct message on Hello Peter with a brief description, and we’ll gladly assist further.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. Being without service for nearly a week after installation and having to spend your own airtime trying to get assistance is understandably exhausting and frustrating. We recognise the effort you put in to get help and how disruptive that period would have been.
We can see that your service has now been successfully activated, and we’re glad it is up and running. Your experience during those first days will be submitted to our Service Quality Team for review, as smoother onboarding and quicker support during activation are essential to the experience we aim to provide.
If there is anything still not working as expected or if you need further assistance, please feel free to send us a direct message on Hello Peter with a brief description, and we’ll gladly assist further.
Kind regards,
Mweb Team
Best regards,