Issue with MWEB

Goodday

My name is Ms Aqueelah Khan. I'm having a problem for 2 months trying to put my wifi on hold as I was retrenched and am not able to pay the monthly fee. When Mweb installed my Fibre, they were very quick to help install and get it on. 2 months ago I spoke to an agent mentioning that I would like to put my account on hold as I cannot pay due to my retrenchment. He called me back but then the call cut and I never got a callback or was able to get hold of any consultant. I realise now when mweb notices that you need to cancel or put your account on hold then they don't respond. Nt