Issue with Internet Connectivity and Delayed Support Response from the Technical team

My connectivity has been down since Tuesday. I called yesterday and I was on hold for 30min before getting assistance of which the caller failed to assist. I tried reaching out on the WhatsApp line and still no assistance only to get an SMS stating that a technician will be sent on the 25th August. This is a whole lot of an inconvenience as I rely mainly on Wi-Fi for work as well as my kids school work. What's difficult with dispatching a technician today as it means I'm currently paying for a service that's not being rendered?

Good Day Ms Moletsane, Frogfoot requested we complete further testing with you. A Technical Specialist call back has been scheduled for Mon, 25 Aug 2025, 14:00 - 14:30 or call us on ***. Kind regards, MWEB