ISP with no email support

<p>We are trying to cancel our Mweb account. Isn't it amaising that for an ISP they have no online or email facility to complete this process? You have to phone in and wait on hold to get hold of the cancellation department.</p> <p>Apparently if you send an email to one of the 3 email addresses on the system, billing, sales or technical them mail will eventually get to the right deparement and be dealt with, but nowhere on the site is this indicated.</p> <p> </p> <p> </p>