*********** ISP - Utter lack of service delivery

I have been a client with Mweb for more than 5 years. You would think after being a loyal customer and not missing a single premium, I would get better service..... I have moved homes, and I have been trying to move my fibre for the last 4 weeks!!! I have to keep following up, and ask to escalate matters for anything to get done. Now after all this time, Mweb NEVER informed Vuma that the ONT was removed from the premises by the previous tenant. I have state that to Mweb from the beginning of the move request, but they chose to ignore it! Now after 4 weeks of waiting Mweb only now requested Vuma to send a technician to assist with a new ONT!!! This should have been done from the start!! Now im still without fibre!! But Mweb keeps deducting their premium, that they wont forget to do!!!! I am at the point of canceling my Mweb contract, and returning the debit order at the bank!!! Im sure another ISP will have better service!!!