1 reviews | Active since Aug 2023
ISP switch over
I am extremely disappointed with the poor service I have received from Mweb.
It has been over a month, and Mweb has still failed to connect my service. Despite several attempts to follow up, I have been left waiting for more than an hour on calls, only to be placed back on hold or have the call dropped.
The experience with the call centre has been frustrating and unprofessional. Instead of receiving clear answers and proper assistance, I am moved between calls and WhatsApp messages without any real resolution. Trying to get meaningful feedback from the agents has been exhausting.
As a paying customer, I expected better communication, accountability, and service delivery. South Africans deserve better treatment from service providers.
I am requesting urgent intervention from Mweb management to resolve this matter, provide a clear explanation for the delay, and confirm when my connection will finally be completed.
We understand how deeply frustrating this situation has been, especially after waiting for over a month without being connected and spending significant time trying to get assistance through multiple channels. This is not the level of service, communication, or accountability we aim to deliver, and we recognise how exhausting it can be to seek answers without clear progress.
We would like to help get this matter back on track. A request has been sent to the team handling orders to urgently follow up on your case and review the delay. They are working to investigate the status of your connection and will provide you with clear feedback directly via email as soon as possible so that you are kept informed.
We are focused on ensuring this is addressed with the attention it requires and that you receive the clarity and resolution you have been waiting for.
Kind regards,
Mweb Team
Best regards,
We understand how deeply frustrating this situation has been, especially after waiting for over a month without being connected and spending significant time trying to get assistance through multiple channels. This is not the level of service, communication, or accountability we aim to deliver, and we recognise how exhausting it can be to seek answers without clear progress.
We would like to help get this matter back on track. A request has been sent to the team handling orders to urgently follow up on your case and review the delay. They are working to investigate the status of your connection and will provide you with clear feedback directly via email as soon as possible so that you are kept informed.
We are focused on ensuring this is addressed with the attention it requires and that you receive the clarity and resolution you have been waiting for.
Kind regards,
Mweb Team
Best regards,