ZS
Zee S
1 reviews | Active since Mar 2012
04 Mar 2017, 13:07
ISP - 1 OUT 10
<p>Can someone competent call me who can resolve my on going internet issues. </p> <p> </p> <p>I'm paying for an 4MB line. I'm getting 0.20MB with a latency of 168ms. </p> <p>I've spent 30mins on a call with a consultant , with no luck. </p>
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
06 Mar 2017, 15:25Good day Zeeshan Saiyed
Thank you for taking the time to bring this matter to our attention.
As discussed with our client services representative, this matter has now been addressed and we will look into the problem your are experiencing.
We will arrange a call for you with a specialist to determine what is causing your slow speeds on your connection.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply06 Mar 2017, 15:25
Official
Good day Zeeshan Saiyed
Thank you for taking the time to bring this matter to our attention.
As discussed with our client services representative, this matter has now been addressed and we will look into the problem your are experiencing.
We will arrange a call for you with a specialist to determine what is causing your slow speeds on your connection.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
ZS
Zee S's updateReviewer Update
03 Apr 2017, 11:57Below calls logged with Technic , to date no resolution. Can we please resolve this!!! Very frustrating.
[REF#: ********** ********** ] [REF#: ********** ********** ]
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REF# ********** ********** ]
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ZS
Zee S's update03 Apr 2017, 11:57
Reviewer Update
Below calls logged with Technic , to date no resolution. Can we please resolve this!!! Very frustrating.
[REF#: ********** ********** ] [REF#: ********** ********** ]
[REF# ********** ********** ], [REF# ********** ********** ]
[REF# ********** ********** ],
REF# ********** ********** ]
[REF#: ********** ********** ]
Mweb's replyOfficial
03 Apr 2017, 14:00Good day Zeeshan Saiyed
Thanks for the info, we would like to assist with getting this matter resolved.
We have checked the account history and noticed that the previous fault was closed after the specialist confirmed with you that everything is working.
Could you please advise what your experience is like at the moment as we would like to arrange for the relevant persons to contact you.
Are you having trouble with your speeds or with the connection itself?
Kind regards
MWEB Client Services
Best regards,
Mweb's reply03 Apr 2017, 14:00
Official
Good day Zeeshan Saiyed
Thanks for the info, we would like to assist with getting this matter resolved.
We have checked the account history and noticed that the previous fault was closed after the specialist confirmed with you that everything is working.
Could you please advise what your experience is like at the moment as we would like to arrange for the relevant persons to contact you.
Are you having trouble with your speeds or with the connection itself?
Kind regards
MWEB Client Services
Best regards,
ZS
Zee S's updateReviewer Update
03 Apr 2017, 14:26The connection intermittend. Line keeps dropping.
Download speed : 0.14mb
Upload : 0.00
Latency : 472ms.
ZS
Zee S's update03 Apr 2017, 14:26
Reviewer Update
The connection intermittend. Line keeps dropping.
Download speed : 0.14mb
Upload : 0.00
Latency : 472ms.