HN
Hendri N
1 reviews | Active since Sept 2019
02 Sept 2026, 14:36
Iseless Service Delivery/Mweb doesn’t care!!!
Your service seems absolutely useless, my client struggled with you for hours just to get connected, 4 months later same issue, can’t get ahold of your support team. I am currently on a call waiting for 45 minutes for it to get answered, secondly I am on your live chat with NO ONE assisting. The most you care is to have an AI response to all the feedback received, human interaction out the window. I have convinced this client to cancel her internet contract with you and move to either WebAfrica or Mtn Airfibre, they still care about their clients, not just another number/sale towards Mweb. Hope you are proud of losing another client where she will also sit for hours online trying to cancel your useless product, while your internet is down, she will be setup with a company who cares about their clients.
Here is Mweb’s pathetic AI response:
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
02 Sept 2026, 14:46Hi Hendri,
We understand your frustration, particularly after your client experienced difficulties getting connected and is now facing a similar issue again, while also struggling to reach our support team. Waiting on a call for 45 minutes with no response on Live Chat would understandably add to the frustration.We’d like to look into what is happening with the service and understand why the issue has reoccurred. Please send us a private message with the account details linked to the service so we can investigate further and assist with the next steps.Kind regards,
The Mweb Team
We understand your frustration, particularly after your client experienced difficulties getting connected and is now facing a similar issue again, while also struggling to reach our support team. Waiting on a call for 45 minutes with no response on Live Chat would understandably add to the frustration.We’d like to look into what is happening with the service and understand why the issue has reoccurred. Please send us a private message with the account details linked to the service so we can investigate further and assist with the next steps.Kind regards,
The Mweb Team
Best regards,
Mweb's reply02 Sept 2026, 14:46
Official
Hi Hendri,
We understand your frustration, particularly after your client experienced difficulties getting connected and is now facing a similar issue again, while also struggling to reach our support team. Waiting on a call for 45 minutes with no response on Live Chat would understandably add to the frustration.We’d like to look into what is happening with the service and understand why the issue has reoccurred. Please send us a private message with the account details linked to the service so we can investigate further and assist with the next steps.Kind regards,
The Mweb Team
We understand your frustration, particularly after your client experienced difficulties getting connected and is now facing a similar issue again, while also struggling to reach our support team. Waiting on a call for 45 minutes with no response on Live Chat would understandably add to the frustration.We’d like to look into what is happening with the service and understand why the issue has reoccurred. Please send us a private message with the account details linked to the service so we can investigate further and assist with the next steps.Kind regards,
The Mweb Team
Best regards,
HN
Hendri N's updateReviewer Update
02 Sept 2026, 14:53Investigation will not help, that’s only a delay tactic, you NEED to enforce mitigation.
And guess what the new review right after mine was another dissatisfied client.
And guess what the new review right after mine was another dissatisfied client.
HN
Hendri N's update02 Sept 2026, 14:53
Reviewer Update
Investigation will not help, that’s only a delay tactic, you NEED to enforce mitigation.
And guess what the new review right after mine was another dissatisfied client.
And guess what the new review right after mine was another dissatisfied client.
Mweb's replyOfficial
02 Sept 2026, 14:59Hi Hendri,We understand your frustration, particularly after the difficulties your client has experienced with the service and the time spent trying to get assistance. We appreciate that you want to see meaningful action rather than experience further delays.If your client still requires assistance with the connectivity issue, please send us a private message with the relevant details so we can look into the matter and assist with the appropriate next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply02 Sept 2026, 14:59
Official
Hi Hendri,We understand your frustration, particularly after the difficulties your client has experienced with the service and the time spent trying to get assistance. We appreciate that you want to see meaningful action rather than experience further delays.If your client still requires assistance with the connectivity issue, please send us a private message with the relevant details so we can look into the matter and assist with the appropriate next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
HN
Hendri N's updateReviewer Update
02 Sept 2026, 15:22You say assist with appropriate next steps but support can’t even answer the phone as I was on call over 45 minutes, how are you now trying to sort it out, just trying to look good for other readers on a platform people can complain about lack of paid service delivery.
HN
Hendri N's update02 Sept 2026, 15:22
Reviewer Update
You say assist with appropriate next steps but support can’t even answer the phone as I was on call over 45 minutes, how are you now trying to sort it out, just trying to look good for other readers on a platform people can complain about lack of paid service delivery.
Mweb's replyOfficial
02 Sept 2026, 15:34Hello Hendri
We were referring to ensuring support directly on this platform. Please reach out with the query and profile details via private message so we may verify your information and assist you directly.
Kind regards,
The Mweb Team
We were referring to ensuring support directly on this platform. Please reach out with the query and profile details via private message so we may verify your information and assist you directly.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply02 Sept 2026, 15:34
Official
Hello Hendri
We were referring to ensuring support directly on this platform. Please reach out with the query and profile details via private message so we may verify your information and assist you directly.
Kind regards,
The Mweb Team
We were referring to ensuring support directly on this platform. Please reach out with the query and profile details via private message so we may verify your information and assist you directly.
Kind regards,
The Mweb Team
Best regards,