Is Mweb a BOT of a real-world Entity

I would like to know whether I am alone in my frustration with Mweb, or do they treat all their customers equally poorly. It seems that the whole Mweb system is a "BOT" and if you need to know an answer to a question, you get put on hold until your air time runs out and than of course you are the one at fault since you broke the connection. All I was trying to do is find out whether I can move my home address still using Mweb in the new location, but there is no set of FAQ to address this. Since I cannot find out from Mweb, if Mweb will help me, maybe someone in the ether will know the answer to this question, namely "If i move home, how do i find out whether Mweb still offer the same service, i.e. fibre, in the new location?