BW
Bonnie W
1 reviews | Active since Mar 2009
03 Jan 2018, 12:12
Is anyone there?
Good day
I have spent the better part of this morning trying to get through to your call centre. In separate instances, I have been on hold for over half an hour. Utterly unacceptable!
I have not yet received my router, yet receiving notification that I am being charged has been sent. I have already waited over 2 months to get connected... when will my router be delivered??
I am starting to think that there's no one working at this company as all I have been doing is waiting, waiting, waiting, waiting.....
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Mweb's replyOfficial
08 Jan 2018, 13:50Good day Muesli11
Thank you for raising your concerns.
As per your telephonic conversation with our customer service consultant, your query has been addressed.
We would like to apologise for any inconvenience caused.
Please do not hesitate to contact us if you require any further assistance.
Regards
MWEB Client services
Best regards,
Mweb's reply08 Jan 2018, 13:50
Official
Good day Muesli11
Thank you for raising your concerns.
As per your telephonic conversation with our customer service consultant, your query has been addressed.
We would like to apologise for any inconvenience caused.
Please do not hesitate to contact us if you require any further assistance.
Regards
MWEB Client services
Best regards,