LT
Lianne T
1 reviews | Active since Sept 2026
09 Sept 2026, 11:47
*******ion
Signed up for Fibre and paid R249 for processing fee. The free tobise router arrived 3 days later and we were connected immediately. 6 days after being connected we were disconnected from the internet because of failure to make payment. According to the agent they bill inadvance which wasn't advertised or communicated but according to mweb it's my fault
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Mweb's replyOfficial
09 Sept 2026, 12:10Hi Lianne.
We understand how confusing it must have been to be connected to your new fibre service, only to later find yourself disconnected due to a payment you were unaware was due. We can appreciate why this experience would have left you feeling disappointed. This is certainly not the experience we aim to provide. Clear communication regarding billing and payment expectations is important, and your feedback highlights the impact when there is uncer*****y around these processes.Please be assured that your feedback will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service, transparency, and customer experience that our clients have come to expect from Mweb.Should you require any additional assistance, please feel free to reach out via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how confusing it must have been to be connected to your new fibre service, only to later find yourself disconnected due to a payment you were unaware was due. We can appreciate why this experience would have left you feeling disappointed. This is certainly not the experience we aim to provide. Clear communication regarding billing and payment expectations is important, and your feedback highlights the impact when there is uncer*****y around these processes.Please be assured that your feedback will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service, transparency, and customer experience that our clients have come to expect from Mweb.Should you require any additional assistance, please feel free to reach out via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply09 Sept 2026, 12:10
Official
Hi Lianne.
We understand how confusing it must have been to be connected to your new fibre service, only to later find yourself disconnected due to a payment you were unaware was due. We can appreciate why this experience would have left you feeling disappointed. This is certainly not the experience we aim to provide. Clear communication regarding billing and payment expectations is important, and your feedback highlights the impact when there is uncer*****y around these processes.Please be assured that your feedback will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service, transparency, and customer experience that our clients have come to expect from Mweb.Should you require any additional assistance, please feel free to reach out via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how confusing it must have been to be connected to your new fibre service, only to later find yourself disconnected due to a payment you were unaware was due. We can appreciate why this experience would have left you feeling disappointed. This is certainly not the experience we aim to provide. Clear communication regarding billing and payment expectations is important, and your feedback highlights the impact when there is uncer*****y around these processes.Please be assured that your feedback will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service, transparency, and customer experience that our clients have come to expect from Mweb.Should you require any additional assistance, please feel free to reach out via direct message, and we'll gladly assist.
Kind regards,
Mweb Team