Internet unavailable

Hello MWeb As a long term and loyal customer (15 years+), it saddens me to send this email. I have tried to obtain help via your call centre, tried to log into your website on various occasions, tried to register as a customer and have not been successful with any of these attempts. I am now at a point where I decided to contact you on this platform and see if I get any assistance as I have run out of options. I have never experienced problems of this nature since joining up with MWeb and if you cant assist me, kindly let me know so that I can find an ISP who can and will. Its been more than 1 month that although my fibre connection is up and running, I do not have internet. I continually unplug the wiring and get the device started again but it might work sometimes for a limited time and then drops again. I am about to start working and wont be able to due to this situation. I am now using a Huawei ****el and have had to buy data from MTN so that I can use the internet in my home. Sad. The last call I made to your support people, I asked if a technician could come out to assist and that I was prepared to pay for the callout. I received no response although I was told that the problem was on the MWeb side and that it had been fixed. I dont know if its the router or other but someone needs to have a look. Can a customer services manager kindly contact me so that we can resolve this issue before I cancel the subscription. I've tried everything now and am not going to waste any more of my time or money on support calls that do not resolve the problem. Thanking