Internet that makes me feel like I'm back in the 90s is not a good thing

<p>I get that MWeb policy as agreed to is that the uncapped service will be throttled based on "excessive" usage. I even get why such throttling has to be a thing, but MWeb never indicates anywhere what they consider to be "excessive". I was told on twitter that for my connection, the threshold (notice how they studiously avoid the term "soft cap" which is actually what this threshold of theirs is on the uncapped service) is 70 GB. That's maybe 2.4GB per day which between 5 people comes to less than 500mb per day usage.</p> <p> </p> <p>There's 5 people in our house. I have 2 phones, a laptop and my desktop all connected to the wifi. My dad has 2 phones, his laptop and his tablet, my mom has her laptop, phone and tablet, my 2 brothers each have their computers and phones connected as well. Thats 15 devices in total all using data. That's 156mb per device per day and the 70GB soft cap is gone. I run my new web based business from home. I'm uploading websites that are bigger than 156mb not to mention databases.</p> <p> </p> <p>So as a result of our "excessive" usage, MWeb throttles the connection - down to 384kbps I'm told. I'd do a speed test to see what sort of speed I'm ACTUALLY getting but speedtest.net won't even load!</p> <p> </p> <p>So you buy uncapped internet from MWeb because you're told that you can use the internet at your leisure, except after a time, MWeb literally punishes you for using the service which they provide and which you pay for by ensuring that you can't use it anymore. Sure its still available, but what interest do I have in fighting to load my facebook page? Facebook is a massive platform for online marketing but when its going to take 10 minutes to load up my page before I can create an ad, I'd be better off not wasting my time.</p> <p> </p> <p>I buy data from another provider at significant additional cost JUST so that I can get my email because my uncapped service is so **** slow, I'll be an old man before I get done. it's frustrating. I had better internet speed back in the 90s or early 2000s on our ISDN line!</p> <p> </p> <p>Other providers have previously suggested that I buy a capped account because it doesn't get "managed" but the data for those costs a lot and if I run out I pay extra so it just isn't financially viable. Neither, for that matter, is having to tell my clients "sorry Mr X, I can't upload your website this week because my internet connection is so slow that the files won't upload properly before the connection times out and there's sod all I can do about that until my uncapped usage decreases. Thanks for using my services by the way".</p> <p> </p> <p>Weeks ago I asked someone to get in touch with me about an uncapped service for my business but nobody's bothered. Even I had forgotten about it until now.</p> <p> </p> <p>The service that I'm currently enjoying (and I use the word lightly) from MWeb as well as MWeb's apparently nonchalance where securing new business from me in the future really has me second-guessing my customer loyalty to the brand.</p> <p> </p> <p>But I guess MWeb's too focused on selling fibre to the larny rich market that has coverage for it to look after its poor filthy ADSL customers properly anymore...</p> <p> </p> <p>Maybe I need to be looking elsewhere?</p>