CO
Christine O
1 reviews | Active since Sept 2015
13 Apr 2016, 15:24
Internet Supplier - no stock of Modems
Our modem 'died' early hours of Sunday morning 3 April 2016. MWeb could only respond to my complaint at 18h30 on Monday evening, 4 April. I was told by the respondent that I was eligible for a modem swopout as my modem and that I would receive it earliest Wednesday 6 April. Then on Tuesday morning I received an SMS to say that they were out of stock. How does and internet service provider run out of stock? Today, Wednesday 13 April I still have not received my modem, nor any communication from them. <br> Reference Number is ***
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Mweb's replyOfficial
14 Apr 2016, 15:30Hello ChrisOsler,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, we have however updated your open ref with your query.
We apologise for the inconvenience you may have experienced.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, we have however updated your open ref with your query.
We apologise for the inconvenience you may have experienced.
Kind regards
MWEB Client Services
Mweb's reply14 Apr 2016, 15:30
Official
Hello ChrisOsler,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, we have however updated your open ref with your query.
We apologise for the inconvenience you may have experienced.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, we have however updated your open ref with your query.
We apologise for the inconvenience you may have experienced.
Kind regards
MWEB Client Services