Internet speed slow
<p>For months now my internet speed has been intermittent and after many calls etc got fixed. Now suddenly when all cables are up and fix and they have no more excuses suddenly my 6mbps speed drops to 2mbps and no fix in site. Surely between Mweb and Telkom they should pick this up and flip the correct switch. </p>
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Mweb's replyOfficial
19 Jul 2017, 12:24Good Day ebbe-rabie,
Thank you for taking the time to raise your concerns.
We have tried calling your cell number, unfortunately we were unable to reach you.
There is a line fault logged to Telkom to assist with the line sync issue. The fault was logged on the 11th July and Telkom have tried making contact with you to address the fault.
The fault is still open and we will follow up with them regarding the fault, before providing you feedback.
Please bear with us during this time.
Kind regards
MWEB Client services
Best regards,
Mweb's reply19 Jul 2017, 12:24
Official
Good Day ebbe-rabie,
Thank you for taking the time to raise your concerns.
We have tried calling your cell number, unfortunately we were unable to reach you.
There is a line fault logged to Telkom to assist with the line sync issue. The fault was logged on the 11th July and Telkom have tried making contact with you to address the fault.
The fault is still open and we will follow up with them regarding the fault, before providing you feedback.
Please bear with us during this time.
Kind regards
MWEB Client services
Best regards,