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1 reviews | Active since Nov 2012
18 Dec 2015, 21:58
Internet speed not what was promised
Good day,<br> <br> We have been having trouble with our Internet especially during the evenings, it becomes impossibly slow. I logged a fault with telkom and the technician came back saying the line speed as well as SNR and Attenuation values are fine, therefor I can only conclude that the fault must be with MWEB. The Internet is slow I am not even able to write a complaint using our 1Mb Uncapped service, that's ridiculous! Can you guys please look into it and provide feedback asap. Thanks.
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Mweb's replyOfficial
21 Dec 2015, 09:27Hello youzeti,
Thank you for taking the time to raise your concerns.
We have tried calling you regarding the query and was unsuccessful in our attempts. An email has since been sent to you, please respond accordingly.
I have checked your account and could not pick up any contact with our Technical team; where you reported the speed query.
We therefore have not been able to troubleshoot this with you.
There are many factors that can impact on your speeds, even though your line readings are fine.
We eagerly await your reply, in order for us to ensure you are provided the assistance you require.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
We have tried calling you regarding the query and was unsuccessful in our attempts. An email has since been sent to you, please respond accordingly.
I have checked your account and could not pick up any contact with our Technical team; where you reported the speed query.
We therefore have not been able to troubleshoot this with you.
There are many factors that can impact on your speeds, even though your line readings are fine.
We eagerly await your reply, in order for us to ensure you are provided the assistance you require.
Kind regards
MWEB Client Services
Mweb's reply21 Dec 2015, 09:27
Official
Hello youzeti,
Thank you for taking the time to raise your concerns.
We have tried calling you regarding the query and was unsuccessful in our attempts. An email has since been sent to you, please respond accordingly.
I have checked your account and could not pick up any contact with our Technical team; where you reported the speed query.
We therefore have not been able to troubleshoot this with you.
There are many factors that can impact on your speeds, even though your line readings are fine.
We eagerly await your reply, in order for us to ensure you are provided the assistance you require.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
We have tried calling you regarding the query and was unsuccessful in our attempts. An email has since been sent to you, please respond accordingly.
I have checked your account and could not pick up any contact with our Technical team; where you reported the speed query.
We therefore have not been able to troubleshoot this with you.
There are many factors that can impact on your speeds, even though your line readings are fine.
We eagerly await your reply, in order for us to ensure you are provided the assistance you require.
Kind regards
MWEB Client Services