Internet solutions? Nope. Internet problem.

I have been a customer for almost a year and unfortunately, due to the economy, I have decided to move and cancel my current services with them. This was an administative nightmare as the cancellation process is so outdated and prolonged. I had to call to cancel (which if anyone has ever tried calling them knows that it takes a lightyear for anyone to actually speak to you. Eventually made the cancellation payment and was asked to forward it to the live chat bot. The live chat prompted me to call MWEB to be assisted (another lightyear). I am appalled with the service that MWEB "provides". Honestly i am just irritated by how slow their response time is. Trying to see if they have any other feasible offers for my new home, I acidentally ordered a router and home wifi. This was done in error. I have tried on whatsapp, calling, as well as their website, to cancel the item that had been incorrectly ordered. Everytime I ask to cancel my order, they give me tracking information that the item is going to be delivered. I am extremly frustrated at this point. I am currently on the call with them for more than 30 minutes and have only moved 4 spaces. It seems there is one agent or representative working the helpdesk employed at MWEB. You can't even cancel your order on their website. I will never use their services again. Disgusting customer services. I am so tired of waiting. If only their cancellation process was a quick as their ordering service.