Internet service not good enough

We have serious problems with the service we receive from Mweb. I have to phone way too often to report problems with internet speed. WE are a business doing corporate communication such as websites, e-newsletters etc for clients. I did a speed test 10 minutes ago. (latency 1141 ms, upload 0.05 Mbps, download 0.44 Mbps). Mweb suggested that we change packages, which we did, but with NO improvement. <br> <br> I do not want to phone Telkom to sort out line problems, throttlling, shaping etc as was suggested by your agent yesterday. Mweb is our SP and supposedly a one stop service. <br>