Internet outage no response from Mweb

Ongoing Internet Outage Since Tuesday With No Support From Mweb

I have been without internet since Tuesday evening, and my experience with Mweb support has been extremely disappointing.

Calling the support line places me in a queue of 30+ callers, where I wait for hours, only for the call to disconnect when I finally reach the front of the queue. There is no follow-up or call-back from Mweb.

The live chat and WhatsApp support channels are ineffective, with no meaningful interaction or assistance provided. As a result, I have spent the entire week without internet, TV services, or proper support.

Despite this prolonged outage, Mweb will still be debiting my account, which I find completely unreasonable given the lack of service delivery.

I am requesting: • Immediate resolution of the issue • Clear communication • A service credit or refund for the affected days

This experience has caused significant frustration and inconvenience, and I expect much better customer care from Mweb.