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carla M

1 reviews | Active since Oct 2013

25 Feb 2017, 13:23

Internet off again!

<p>This is pathetic, lagging all day so I restart my router and now my internet is off AGAIN! Get told the same story every time this happens by Mweb that it's not them it's telkom then I phone telkom and they say it's Mweb. I am done paying for something that doesn't work half the time, they can cancel my internet because they never want to sort out the problem and all they do it log a fault and I wait 3 weeks for a tech to come out and they still take my ****ing money for having NO internet! ****ing joke this place, I don't understand how restarting my router causes me to have NO internet. Fix my problem or I will take my business else where and tell everyone I know not to go through you guys with your pathetic excuses and pathetic service! Shoddy ****ing equipment if this happens from restarting a router!</p>

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Replies (1)
Mweb
Mweb's reply28 Feb 2017, 15:17
Official

Hi carlademelo

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services