Internet not working for weeks 2nd post original 13/01/18

After countless calls still no service from Mweb to date I called Telkom and was advised that the fault is from Mweb not their line I called Mweb multiple times waisted my airtime done several changes on my modem was advised change this then it will work try that and I will work it just came to a point where I felt enough is enough I will cancel Mweb then advised me I must pay for a full month as I need to serve notice “for no service “ I then called back and was advised by a Rene from your Retention department she will have someone give me a call and we re instate the cover until I hear from Technical department , my kids can’t do projects I can not get any work done I am Tired of this nonsense this is truly appalling I have never experienced such incompetence CALL ME OR CANCEL it is that simple.