Internet not working but being billed

I signed up with mweb this month. However, I still do not have a working fibre connection. Yet mweb are very quick to bill me. I have paid this month's amount WITHOUT HAVING ANY INTERNET CONNECTION?! What am i paying for exactly?!!

I keep getting told that the problem is with the infrastructure provider, but the infrastructure provider says there is no error.

No one even bothers to update me, I am required to call in twice a day!