MR
Martinn R
1 reviews | Active since Jan 2015
04 Mar 2016, 18:30
Internet for TWO days
After the best sales service I have ever received I receive my Modem and am able to use the internet on Tuesday 01/03/2016. On Thursday 03/03/2016 we are down and they claim its Telkom. Now We have to wait 7-10 working days for a telkom technician to come out putting us on an expected time of being up and running at 15th or 21st of March meaning that we are going to be down for half a month of which we still have to pay for the full month. This is really unacceptable. Now we have a house full of kids who have nothing to do because we cancelled DSTv as we got internet.
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Mweb's replyOfficial
07 Mar 2016, 14:31Hello silent001,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply07 Mar 2016, 14:31
Official
Hello silent001,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,