INTERNET FIBRE LINE SPEED FAULT - 9 DAYS UNRESOLVED

<p>21 June 2016 I submitted my first fault report. Emailed numerous times. Evenutally called again 27 June 2016. Eventually a specialist called me at 4pm too late to carry out tests due to meetings. 28 June 2016 at 8am MWEB calls and takes me through 45 minutes of testing to conclude Telkom mu visit site. Telkom completed testing of line and internet connection on 29 June 2016, between 10H30 and 11H30, in my presence proving Telkom fibre line in perfect working condition. Reported to MWEB around 12pm 29 June 2016. 29 June MWEB leave a message on my voicemail around 14H30 and state they have requested Telkom to go out and test the line again. 30 June 2016 I call MWEB again to inform them of the fact that they have completely lost the point. at this point around 09H30 MWEB call centre want to start running a PING and TRACE process after I was on the line for nearly 30 minutes. I have to ring off as I have work to do. I call back to MWEB around 15H45 on 30 June 2016 only to be told by the call centre the matter has to be referred to the specialist team again. I ring off and wait with much anticipation for MWEB to call back and start all t heir testing again. 9 days unresolved.</p>