Internet down for the last 3 weeks already!!

<p>We have a 4Mbps Uncapped ADSL Line with MWEB. For the last 3 weeks our internet is down. Most of the time the internet is on but it’s so slow that we feel like we can't/don't want to use it and then on top of that sometimes it takes so long to load a page that it kicks out and says "the page can't be loaded, check your internet connection". Round about the 22nd or 23rd of February 2017 our internet went completely off and we couldn't do anything because it was totally off. The next day it was still off so we decided to go into one of the branches, specifically N1 City/Goodwood's branch and we went to go query about the problem. The guy in store told us he couldn't log onto our account due to outages in our area, which means in general MWEB was having problems with their internet, which I also receive sms's for when MWEB is having problems. But there’s times when our internet is down and then I don't even receive a sms to say that MWEB is having problems. But anyway so the guy in store told us that it’s an outage problem in our area and he's not sure when the problem will get fixed. Now according to my knowledge and what I have heard is that MWEB isn't to blame for the internet being down, it's Telkom. Now my complaint isn't for Telkom, it’s for MWEB because we have a package with MWEB and whatever happens with our internet, MWEB has to sort out. I don't care whether its MWEB or Telkom that is experiencing problems, I need you people to sort out this problem because it’s not just 1 day our internet has been messing around, it’s been 3 weeks now already!! My husband can't play online games due to his ping (latency) being so high, which never happened before, we can’t even go on the internet and load a normal page all because the internet is so slow and down!! Seriously sort this problem out please before we end up cancelling with MWEB and consider going to another network provider!! </p>