1 reviews | Active since Jul 2011
Internet down for a month...still nothing
7th phone call to customer service, internet has been down for over a month...same useless response if you can get through to an agent telephonicly and as soon as you complain they cut the call.Customer for 7 years will be cancelling my service.
Good Day cheshir3,
Thank you for taking the time to raise your concerns.
I checked your account and noted that a Openserve Technician attended to the fault yesterday. Your account is now showing a router connection and data transfer.
The account is showing a stable router connection since yesterday evening, around 23:00. Please do let us know how it goes and if the intermittent connectivity returns.
Kind regards
MWEB Client Services
Best regards,
Good Day cheshir3,
Thank you for taking the time to raise your concerns.
I checked your account and noted that a Openserve Technician attended to the fault yesterday. Your account is now showing a router connection and data transfer.
The account is showing a stable router connection since yesterday evening, around 23:00. Please do let us know how it goes and if the intermittent connectivity returns.
Kind regards
MWEB Client Services
Best regards,
Good Day Mark,
I noticed that your line profile is set to 10Mbps at the moment and you are paying us for a 4Mbps line service.
You are more than 4Km's away from the exchange, which may be impacting on your current connection. It may be more stable syncing at 4Mbps.
Can I go ahead and adjust the line profile to 4Mbps?
Kind regards
MWEB Client Services
Best regards,
Good Day Mark,
I noticed that your line profile is set to 10Mbps at the moment and you are paying us for a 4Mbps line service.
You are more than 4Km's away from the exchange, which may be impacting on your current connection. It may be more stable syncing at 4Mbps.
Can I go ahead and adjust the line profile to 4Mbps?
Kind regards
MWEB Client Services
Best regards,