JB
Juston B
1 reviews | Active since Feb 2019
21 May 2021, 19:09
Internet down and no proper help
So I requested to upgrade my line on the 14/05/2021 according to the web portal it was to be done on the 19th but nothing so I logged a query then today 21st o got a call and provides my ONT serial number now the best part of 30mins after a provided the serial number my internet is down completely on the portal account and service shows active but nothing at home. So I called and help on for over an hour before someone picked up and now I get told vodacom will send a technician out as this and it will take 3-6 business days, how am I suppose to work since I work from home really very bad service I have to sit and wait for a few Day and when my if I lose my job are you going to give me a job?
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Replies (2)JB
Juston B's updateReviewer Update
24 May 2021, 07:53Just to add to the above i called there Accounts Support on Saturday morning and she advised that since it is normal that internet stays down while they are upgrading the line which i find it very silly as i explained to her, she also gave me the SO number to i can query with vodacom which i did and they confirmed that the line is up from there end and they have not yet received the upgrade request for the line so how can i be down if they have not received anything? makes no sense vodacom also adivsed that upgrade will take max 1 hour compared to mweb stating it will take 4-5 business day, I am still down and mweb cannot give me any proper indication of what is wrong, when it will be solved, but i can be assured that they will make sure that debit order is taken off immediately when its due.,
JB
Juston B's update24 May 2021, 07:53
Reviewer Update
Just to add to the above i called there Accounts Support on Saturday morning and she advised that since it is normal that internet stays down while they are upgrading the line which i find it very silly as i explained to her, she also gave me the SO number to i can query with vodacom which i did and they confirmed that the line is up from there end and they have not yet received the upgrade request for the line so how can i be down if they have not received anything? makes no sense vodacom also adivsed that upgrade will take max 1 hour compared to mweb stating it will take 4-5 business day, I am still down and mweb cannot give me any proper indication of what is wrong, when it will be solved, but i can be assured that they will make sure that debit order is taken off immediately when its due.,
JB
Juston B's updateReviewer Update
25 May 2021, 13:58Internet has been resolved Thank you
JB
Juston B's update25 May 2021, 13:58
Reviewer Update
Internet has been resolved Thank you