RM
Rhandzanani M
1 reviews | Active since Feb 2022
07 Apr 2026, 15:27
Internet Down
My internet has been down from Friday midnight still down and no one seem to be assisting, I was told Vuma will be assisting but nothing is happening. It is so annoying. It actually doesn't deserve a star, I spoke to 3 consultants from Vuma today using my airtime and still I cant be assisted yet we pay so much. The so called chat live doesn't work at all, they don't respond. It so annoying after paying fortune.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
07 Apr 2026, 15:38Hello Rhandzanani,
We completely understand how frustrating this must be, especially being without internet since Friday and not receiving timely assistance despite multiple attempts. It’s clear this situation has caused significant disruption, and your frustration is understandable.
We have reached out to the team that handles open line faults and requested that they urgently follow up on your case and provide feedback directly.
Should you need any additional support, you can send us a message on Hello Peter, and our team will be ready to assist you.
Kind regards,
Mweb Team
We completely understand how frustrating this must be, especially being without internet since Friday and not receiving timely assistance despite multiple attempts. It’s clear this situation has caused significant disruption, and your frustration is understandable.
We have reached out to the team that handles open line faults and requested that they urgently follow up on your case and provide feedback directly.
Should you need any additional support, you can send us a message on Hello Peter, and our team will be ready to assist you.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 15:38
Official
Hello Rhandzanani,
We completely understand how frustrating this must be, especially being without internet since Friday and not receiving timely assistance despite multiple attempts. It’s clear this situation has caused significant disruption, and your frustration is understandable.
We have reached out to the team that handles open line faults and requested that they urgently follow up on your case and provide feedback directly.
Should you need any additional support, you can send us a message on Hello Peter, and our team will be ready to assist you.
Kind regards,
Mweb Team
We completely understand how frustrating this must be, especially being without internet since Friday and not receiving timely assistance despite multiple attempts. It’s clear this situation has caused significant disruption, and your frustration is understandable.
We have reached out to the team that handles open line faults and requested that they urgently follow up on your case and provide feedback directly.
Should you need any additional support, you can send us a message on Hello Peter, and our team will be ready to assist you.
Kind regards,
Mweb Team
RM
Rhandzanani M's updateReviewer Update
08 Apr 2026, 06:20This is honestly annoying I am even thinking of cancelling this because what do you mean one stay without internet for a week and no one bothers to contact you or try to fix. Can i urgently get this thing fix today!!!
RM
Rhandzanani M's update08 Apr 2026, 06:20
Reviewer Update
This is honestly annoying I am even thinking of cancelling this because what do you mean one stay without internet for a week and no one bothers to contact you or try to fix. Can i urgently get this thing fix today!!!
Mweb's replyOfficial
08 Apr 2026, 09:47Hi Rhandzanani, We completely understand how frustrating it is to be without internet for an extended period, especially when you rely on it daily. Our technical team is actively working on your issue to get your connection restored as quickly as possible. We appreciate your patience while they work to resolve this and will ensure progress is made as a priority. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 09:47
Official
Hi Rhandzanani, We completely understand how frustrating it is to be without internet for an extended period, especially when you rely on it daily. Our technical team is actively working on your issue to get your connection restored as quickly as possible. We appreciate your patience while they work to resolve this and will ensure progress is made as a priority. Kind regards,
The Mweb Team
The Mweb Team
RM
Rhandzanani M's updateReviewer Update
08 Apr 2026, 13:11Hi
I have been patiently waiting for you guys. I am now going to reverse my money because I am not getting what I paid for.
I am tired of calling you and Vuma to for assistance.
Regards,
I have been patiently waiting for you guys. I am now going to reverse my money because I am not getting what I paid for.
I am tired of calling you and Vuma to for assistance.
Regards,
RM
Rhandzanani M's update08 Apr 2026, 13:11
Reviewer Update
Hi
I have been patiently waiting for you guys. I am now going to reverse my money because I am not getting what I paid for.
I am tired of calling you and Vuma to for assistance.
Regards,
I have been patiently waiting for you guys. I am now going to reverse my money because I am not getting what I paid for.
I am tired of calling you and Vuma to for assistance.
Regards,
Mweb's replyOfficial
08 Apr 2026, 13:14Hi Rhandzanani, We understand how frustrating this situation has been, especially after multiple follow-ups and not receiving the level of service expected. The issue is still open with our Technical Team, and they are actively working on a resolution. Your case remains under review, and progress is being made to restore the service as soon as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 13:14
Official
Hi Rhandzanani, We understand how frustrating this situation has been, especially after multiple follow-ups and not receiving the level of service expected. The issue is still open with our Technical Team, and they are actively working on a resolution. Your case remains under review, and progress is being made to restore the service as soon as possible. Kind regards,
The Mweb Team
The Mweb Team
RM
Rhandzanani M's updateReviewer Update
08 Apr 2026, 17:31How many months should I wait for my internet to work again?
RM
Rhandzanani M's update08 Apr 2026, 17:31
Reviewer Update
How many months should I wait for my internet to work again?
Mweb's replyOfficial
09 Apr 2026, 11:34Good day, Rhandzanani,
We completely understand how frustrating it must be to experience an extended outage, especially when relying on your connection for work or daily activities. To help get this resolved as quickly as possible, your fault was escalated by the Faults Team this morning, and they are actively reviewing your case. They will provide an update as soon as possible
We truly appreciate your patience and understanding while we work to get your service back up and running.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to experience an extended outage, especially when relying on your connection for work or daily activities. To help get this resolved as quickly as possible, your fault was escalated by the Faults Team this morning, and they are actively reviewing your case. They will provide an update as soon as possible
We truly appreciate your patience and understanding while we work to get your service back up and running.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 11:34
Official
Good day, Rhandzanani,
We completely understand how frustrating it must be to experience an extended outage, especially when relying on your connection for work or daily activities. To help get this resolved as quickly as possible, your fault was escalated by the Faults Team this morning, and they are actively reviewing your case. They will provide an update as soon as possible
We truly appreciate your patience and understanding while we work to get your service back up and running.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to experience an extended outage, especially when relying on your connection for work or daily activities. To help get this resolved as quickly as possible, your fault was escalated by the Faults Team this morning, and they are actively reviewing your case. They will provide an update as soon as possible
We truly appreciate your patience and understanding while we work to get your service back up and running.
Kind regards,
Mweb Team