CB
Cebolenkosi B
1 reviews | Active since Jun 2021
22 Aug 2026, 11:38
Internet connection assistance
The technical staff for fibre assistance at Mweb is very poor I have trying to to troubleshoot what is the challenge with my internet connect no assistance try to call their call they transfer you to their technical assistance and your phone will ring until you han up
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Mweb's replyOfficial
24 Aug 2026, 08:50Hello Cebolenkosi,
We understand how frustrating it can be when reaching out for technical assistance does not go as smoothly as expected, especially when you're experiencing connectivity issues and need timely support.We have reviewed your interaction and can see that assistance was provided. However, we acknowledge that your experience fell short of the level of service we aim to deliver. We appreciate your comments regarding the difficulties you encountered when trying to reach our Technical Support Team, as we understand the impact long hold times and delays can have on your overall experience.Please be assured that we remain committed to improving our service delivery and working towards meeting our customers' expectations. Your feedback will be shared with our Service Quality Team for review and improvement. Should you require any further assistance, please feel free to send us a direct message via Hello Peter, and we will be happy to help.
Kind regards,
Mweb Team
We understand how frustrating it can be when reaching out for technical assistance does not go as smoothly as expected, especially when you're experiencing connectivity issues and need timely support.We have reviewed your interaction and can see that assistance was provided. However, we acknowledge that your experience fell short of the level of service we aim to deliver. We appreciate your comments regarding the difficulties you encountered when trying to reach our Technical Support Team, as we understand the impact long hold times and delays can have on your overall experience.Please be assured that we remain committed to improving our service delivery and working towards meeting our customers' expectations. Your feedback will be shared with our Service Quality Team for review and improvement. Should you require any further assistance, please feel free to send us a direct message via Hello Peter, and we will be happy to help.
Kind regards,
Mweb Team
Best regards,
Mweb's reply24 Aug 2026, 08:50
Official
Hello Cebolenkosi,
We understand how frustrating it can be when reaching out for technical assistance does not go as smoothly as expected, especially when you're experiencing connectivity issues and need timely support.We have reviewed your interaction and can see that assistance was provided. However, we acknowledge that your experience fell short of the level of service we aim to deliver. We appreciate your comments regarding the difficulties you encountered when trying to reach our Technical Support Team, as we understand the impact long hold times and delays can have on your overall experience.Please be assured that we remain committed to improving our service delivery and working towards meeting our customers' expectations. Your feedback will be shared with our Service Quality Team for review and improvement. Should you require any further assistance, please feel free to send us a direct message via Hello Peter, and we will be happy to help.
Kind regards,
Mweb Team
We understand how frustrating it can be when reaching out for technical assistance does not go as smoothly as expected, especially when you're experiencing connectivity issues and need timely support.We have reviewed your interaction and can see that assistance was provided. However, we acknowledge that your experience fell short of the level of service we aim to deliver. We appreciate your comments regarding the difficulties you encountered when trying to reach our Technical Support Team, as we understand the impact long hold times and delays can have on your overall experience.Please be assured that we remain committed to improving our service delivery and working towards meeting our customers' expectations. Your feedback will be shared with our Service Quality Team for review and improvement. Should you require any further assistance, please feel free to send us a direct message via Hello Peter, and we will be happy to help.
Kind regards,
Mweb Team
Best regards,