LP
Lourens P
1 reviews | Active since Aug 2010
08 Mar 2026, 07:57
Intermittent Openserve fiber connection
My Openserve connection is intermittent. I tried to report the problem to Mweb via all their communication options including phone (waited in a queue for over 1.5 hours but agent just made me switch my fiber modem and router off and back on which did not solve the problem), Chat (absolutely useless) and email (no response). All I want is for Mweb to escalate the problem to Openserve, how difficult can it be?
Helpful (0)
Replies (28)0
Replies (28)
Mweb's replyOfficial
09 Mar 2026, 11:46Hi Lourens, thank you for sharing your experience. We completely understand how frustrating it must be to deal with an intermittent connection, especially after spending so much time on calls, chats, and emails without a resolution. Please be assured that an escalation has been logged on your account, and our team will coordinate with Openserve to investigate and resolve the connection issue. You will receive feedback directly from us once the matter has been reviewed and a resolution is in place. We appreciate your patience while we work to get your service stable and reliable. Your experience is important to us, and we are committed to ensuring this is resolved as quickly as possible. U^
Best regards,
Mweb's reply09 Mar 2026, 11:46
Official
Hi Lourens, thank you for sharing your experience. We completely understand how frustrating it must be to deal with an intermittent connection, especially after spending so much time on calls, chats, and emails without a resolution. Please be assured that an escalation has been logged on your account, and our team will coordinate with Openserve to investigate and resolve the connection issue. You will receive feedback directly from us once the matter has been reviewed and a resolution is in place. We appreciate your patience while we work to get your service stable and reliable. Your experience is important to us, and we are committed to ensuring this is resolved as quickly as possible. U^
Best regards,
LP
Lourens P's updateReviewer Update
16 Mar 2026, 12:07OpenServe blamed my router as the cause of the intermittent internet connection problem. I replaced my router with a MWeb provided Zyxel router. On Sunday, 15 March 2026 I got in touch with Elmie from the MWeb technical support dept. After configuring the Zylxel router Elmie also concluded that the OpenServe line is the problem. Elmie escalated the problem to OpenServe, ref MWB***8. The problem I have with MWeb is the difficulty trying to reach them via phone anytime during the week. Weekends, and specifically Sundays is the only time I manage to get in touch with them with reasonable ease. This is a major problem as I can't wait for Sundays to get my technical issues sorted out. Any other form of communication with MWeb simply doesn't work!!
LP
Lourens P's update16 Mar 2026, 12:07
Reviewer Update
OpenServe blamed my router as the cause of the intermittent internet connection problem. I replaced my router with a MWeb provided Zyxel router. On Sunday, 15 March 2026 I got in touch with Elmie from the MWeb technical support dept. After configuring the Zylxel router Elmie also concluded that the OpenServe line is the problem. Elmie escalated the problem to OpenServe, ref MWB***8. The problem I have with MWeb is the difficulty trying to reach them via phone anytime during the week. Weekends, and specifically Sundays is the only time I manage to get in touch with them with reasonable ease. This is a major problem as I can't wait for Sundays to get my technical issues sorted out. Any other form of communication with MWeb simply doesn't work!!
Mweb's replyOfficial
16 Mar 2026, 12:11Hello Lourens. Thank you for sharing this detailed feedback. We can confirm that one of our technical support agents assisted you over the weekend and successfully worked through the troubleshooting with the new Zyxel router. Based on those checks, the intermittent connection was identified as a line-related fault and has been escalated to Openserve under reference MWB***8 for further investigation. We also recognise how challenging it has been trying to reach support during the week. Being able to connect with us when you need assistance is an important part of the overall service experience. Your feedback regarding the difficulty in getting through via phone has been shared with our customer journey teams so they can review and improve where necessary as a priority. We appreciate you taking the time to highlight both the technical issue and the service experience. We will do our best to improve and be better.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply16 Mar 2026, 12:11
Official
Hello Lourens. Thank you for sharing this detailed feedback. We can confirm that one of our technical support agents assisted you over the weekend and successfully worked through the troubleshooting with the new Zyxel router. Based on those checks, the intermittent connection was identified as a line-related fault and has been escalated to Openserve under reference MWB***8 for further investigation. We also recognise how challenging it has been trying to reach support during the week. Being able to connect with us when you need assistance is an important part of the overall service experience. Your feedback regarding the difficulty in getting through via phone has been shared with our customer journey teams so they can review and improve where necessary as a priority. We appreciate you taking the time to highlight both the technical issue and the service experience. We will do our best to improve and be better.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
LP
Lourens P's updateReviewer Update
16 Mar 2026, 16:47Thank you for your reply. It's a pity I must get status feedback via a review platform. I cannot fathom why this is the case. Why can someone at MWeb not simply pick up a phone a talk to me? It's beyond me.
LP
Lourens P's update16 Mar 2026, 16:47
Reviewer Update
Thank you for your reply. It's a pity I must get status feedback via a review platform. I cannot fathom why this is the case. Why can someone at MWeb not simply pick up a phone a talk to me? It's beyond me.
LP
Lourens P's updateReviewer Update
16 Mar 2026, 16:51As a pensioner I pay hard earned money for MWeb. It's only fair to expect better service for my hard earned money.
LP
Lourens P's update16 Mar 2026, 16:51
Reviewer Update
As a pensioner I pay hard earned money for MWeb. It's only fair to expect better service for my hard earned money.
Mweb's replyOfficial
17 Mar 2026, 08:24Hi Lourens, thank you for sharing your feedback. We understand how important it is to receive reliable service, especially when you’re paying for it and expect real value in return. We’ve located your account and can see that you’ve recently been in contact with our technical team, who have assisted with your connection. If you’re still experiencing any issues or feel that the service hasn’t fully improved, please let us know so we can take a closer look and ensure everything is working as it should. We’re here to make sure your experience meets the standard you expect. Kind regards,
Mweb Team
Mweb Team
Best regards,
Mweb's reply17 Mar 2026, 08:24
Official
Hi Lourens, thank you for sharing your feedback. We understand how important it is to receive reliable service, especially when you’re paying for it and expect real value in return. We’ve located your account and can see that you’ve recently been in contact with our technical team, who have assisted with your connection. If you’re still experiencing any issues or feel that the service hasn’t fully improved, please let us know so we can take a closer look and ensure everything is working as it should. We’re here to make sure your experience meets the standard you expect. Kind regards,
Mweb Team
Mweb Team
Best regards,
LP
Lourens P's updateReviewer Update
17 Mar 2026, 12:30The intermittent internet connection problem is not solved, I'm still experiencing "freezes" during Teams and Zoom meetings. Please request OpenServe to rectify the problem.
LP
Lourens P's update17 Mar 2026, 12:30
Reviewer Update
The intermittent internet connection problem is not solved, I'm still experiencing "freezes" during Teams and Zoom meetings. Please request OpenServe to rectify the problem.
Mweb's replyOfficial
17 Mar 2026, 12:47Hi Lourens, we understand how frustrating it can be to experience intermittent connectivity, especially during important Teams and Zoom meetings.To ensure the issue is properly addressed, a fault will need to be logged with our Technical Team. They will conduct the necessary checks to identify the cause and assist in resolving the problem.Please note that an Unnecessary Callout (UCOC) fee may apply if a technician visit determines that the issue was caused by customer equipment (for example, an unplugged cable, router switched off, or cable damage).Could you please confirm if you would like us to proceed with logging the fault so our team can investigate and assist further?Kind regards,
Mweb Team
Mweb Team
Best regards,
Mweb's reply17 Mar 2026, 12:47
Official
Hi Lourens, we understand how frustrating it can be to experience intermittent connectivity, especially during important Teams and Zoom meetings.To ensure the issue is properly addressed, a fault will need to be logged with our Technical Team. They will conduct the necessary checks to identify the cause and assist in resolving the problem.Please note that an Unnecessary Callout (UCOC) fee may apply if a technician visit determines that the issue was caused by customer equipment (for example, an unplugged cable, router switched off, or cable damage).Could you please confirm if you would like us to proceed with logging the fault so our team can investigate and assist further?Kind regards,
Mweb Team
Mweb Team
Best regards,
LP
Lourens P's updateReviewer Update
17 Mar 2026, 15:40Yes, please proceed with the logging of the fault. I was under the impression you already did that. Refer MWEB ref number MWBThreeThreeNineSixZeroFourZeroEight. I already had a onsite visit from an OpenServe Technician (Dylan) and he couldn't find anything wrong on my side. Your own technician, Elmie deduced that all is OK on my side and that the problem lies somewhere in the OpenServe line. PLease focus on the OpenServe side.
LP
Lourens P's update17 Mar 2026, 15:40
Reviewer Update
Yes, please proceed with the logging of the fault. I was under the impression you already did that. Refer MWEB ref number MWBThreeThreeNineSixZeroFourZeroEight. I already had a onsite visit from an OpenServe Technician (Dylan) and he couldn't find anything wrong on my side. Your own technician, Elmie deduced that all is OK on my side and that the problem lies somewhere in the OpenServe line. PLease focus on the OpenServe side.
Mweb's replyOfficial
17 Mar 2026, 16:03Hello Lourens. Thank you for the detailed update and for sharing the reference. We understand how important it is to have this resolved, especially after both onsite and remote checks confirmed everything on your side is in order.
We’ve arranged for a Tech Support call back to assist with further troubleshooting and to guide the next steps, with a clear focus on the Openserve line. The team will review the existing findings under *** and ensure the right actions are taken to move this forward.
You can expect a call as soon as possible to progress the fault and work towards restoring a stable connection.
Kind regards,
The Mweb Team
We’ve arranged for a Tech Support call back to assist with further troubleshooting and to guide the next steps, with a clear focus on the Openserve line. The team will review the existing findings under *** and ensure the right actions are taken to move this forward.
You can expect a call as soon as possible to progress the fault and work towards restoring a stable connection.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply17 Mar 2026, 16:03
Official
Hello Lourens. Thank you for the detailed update and for sharing the reference. We understand how important it is to have this resolved, especially after both onsite and remote checks confirmed everything on your side is in order.
We’ve arranged for a Tech Support call back to assist with further troubleshooting and to guide the next steps, with a clear focus on the Openserve line. The team will review the existing findings under *** and ensure the right actions are taken to move this forward.
You can expect a call as soon as possible to progress the fault and work towards restoring a stable connection.
Kind regards,
The Mweb Team
We’ve arranged for a Tech Support call back to assist with further troubleshooting and to guide the next steps, with a clear focus on the Openserve line. The team will review the existing findings under *** and ensure the right actions are taken to move this forward.
You can expect a call as soon as possible to progress the fault and work towards restoring a stable connection.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
17 Mar 2026, 16:03 Hello Lourens. Thank you for the detailed update and for sharing the reference. We understand how important it is to have this resolved, especially after both onsite and remote checks confirmed everything on your side is in order.
We’ve arranged for a Tech Support call back to assist with further troubleshooting and to guide the next steps, with a clear focus on the Openserve line. The team will review the existing findings under *** and ensure the right actions are taken to move this forward.
You can expect a call as soon as possible to progress the fault and work towards restoring a stable connection.
Kind regards,
The Mweb Team
We’ve arranged for a Tech Support call back to assist with further troubleshooting and to guide the next steps, with a clear focus on the Openserve line. The team will review the existing findings under *** and ensure the right actions are taken to move this forward.
You can expect a call as soon as possible to progress the fault and work towards restoring a stable connection.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply17 Mar 2026, 16:03
Official
Hello Lourens. Thank you for the detailed update and for sharing the reference. We understand how important it is to have this resolved, especially after both onsite and remote checks confirmed everything on your side is in order.
We’ve arranged for a Tech Support call back to assist with further troubleshooting and to guide the next steps, with a clear focus on the Openserve line. The team will review the existing findings under *** and ensure the right actions are taken to move this forward.
You can expect a call as soon as possible to progress the fault and work towards restoring a stable connection.
Kind regards,
The Mweb Team
We’ve arranged for a Tech Support call back to assist with further troubleshooting and to guide the next steps, with a clear focus on the Openserve line. The team will review the existing findings under *** and ensure the right actions are taken to move this forward.
You can expect a call as soon as possible to progress the fault and work towards restoring a stable connection.
Kind regards,
The Mweb Team
Best regards,
LP
Lourens P's updateReviewer Update
17 Mar 2026, 18:04Thanks, appreciated
LP
Lourens P's update17 Mar 2026, 18:04
Reviewer Update
Thanks, appreciated
LP
Lourens P's updateReviewer Update
17 Mar 2026, 19:49Can you please share OpenServe's findings with me for future reference.
LP
Lourens P's update17 Mar 2026, 19:49
Reviewer Update
Can you please share OpenServe's findings with me for future reference.
LP
Lourens P's updateReviewer Update
18 Mar 2026, 04:51I'm also still awaiting a call from MWeb and/or OpenServe regarding progress on sorting out my problem.
LP
Lourens P's update18 Mar 2026, 04:51
Reviewer Update
I'm also still awaiting a call from MWeb and/or OpenServe regarding progress on sorting out my problem.
LP
Lourens P's updateReviewer Update
18 Mar 2026, 04:52Any feedback will be appreciated
LP
Lourens P's update18 Mar 2026, 04:52
Reviewer Update
Any feedback will be appreciated
LP
Lourens P's updateReviewer Update
18 Mar 2026, 08:28Good Morning, Pleased to say that my intermittent internet problem appears to be something of the past. Although it took me a little more than a month to get MWeb/OpenServe to sort the problem out I'm very glad it is fixed.
LP
Lourens P's update18 Mar 2026, 08:28
Reviewer Update
Good Morning, Pleased to say that my intermittent internet problem appears to be something of the past. Although it took me a little more than a month to get MWeb/OpenServe to sort the problem out I'm very glad it is fixed.
Mweb's replyOfficial
18 Mar 2026, 08:45Hello Lourens.
We’re glad to hear that your intermittent internet issue has been resolved and that you’re now able to enjoy a stable connection. We understand how frustrating the wait and troubleshooting process must have been, and we truly appreciate your patience throughout.
Thank you for taking the time to share this update with us — your feedback is valued and helps us continue improving our service.
Kind regards,
Mweb Team
We’re glad to hear that your intermittent internet issue has been resolved and that you’re now able to enjoy a stable connection. We understand how frustrating the wait and troubleshooting process must have been, and we truly appreciate your patience throughout.
Thank you for taking the time to share this update with us — your feedback is valued and helps us continue improving our service.
Kind regards,
Mweb Team
Best regards,
Mweb's reply18 Mar 2026, 08:45
Official
Hello Lourens.
We’re glad to hear that your intermittent internet issue has been resolved and that you’re now able to enjoy a stable connection. We understand how frustrating the wait and troubleshooting process must have been, and we truly appreciate your patience throughout.
Thank you for taking the time to share this update with us — your feedback is valued and helps us continue improving our service.
Kind regards,
Mweb Team
We’re glad to hear that your intermittent internet issue has been resolved and that you’re now able to enjoy a stable connection. We understand how frustrating the wait and troubleshooting process must have been, and we truly appreciate your patience throughout.
Thank you for taking the time to share this update with us — your feedback is valued and helps us continue improving our service.
Kind regards,
Mweb Team
Best regards,
LP
Lourens P's updateReviewer Update
18 Mar 2026, 08:56Based on the amount of effort I had to put in to sort out my problem my Hellopeter rating remains one out of five for MWEb. In addition their faceless, inhuman (virtual) way of communication is totally unacceptable. The difficulty I experienced w.r.t. phone communication with their Technical support team (hours long waiting queues) is unacceptable and unfathomable. I will definitely not recommend MWeb to anyone.
LP
Lourens P's update18 Mar 2026, 08:56
Reviewer Update
Based on the amount of effort I had to put in to sort out my problem my Hellopeter rating remains one out of five for MWEb. In addition their faceless, inhuman (virtual) way of communication is totally unacceptable. The difficulty I experienced w.r.t. phone communication with their Technical support team (hours long waiting queues) is unacceptable and unfathomable. I will definitely not recommend MWeb to anyone.
Mweb's replyOfficial
18 Mar 2026, 08:59Hello Lourens.
We understand how frustrating and exhausting it can be to have to put in significant effort just to resolve a technical issue, especially when communication channels are challenging to navigate. We recognise how this experience could leave you feeling disappointed, and appreciate you taking the time to share your feedback with us.
Your comments are important, and we will be submitting them to our Customer Journey Team to help improve our support processes and overall service experience.
Kind regards,
Mweb Team
We understand how frustrating and exhausting it can be to have to put in significant effort just to resolve a technical issue, especially when communication channels are challenging to navigate. We recognise how this experience could leave you feeling disappointed, and appreciate you taking the time to share your feedback with us.
Your comments are important, and we will be submitting them to our Customer Journey Team to help improve our support processes and overall service experience.
Kind regards,
Mweb Team
Best regards,
Mweb's reply18 Mar 2026, 08:59
Official
Hello Lourens.
We understand how frustrating and exhausting it can be to have to put in significant effort just to resolve a technical issue, especially when communication channels are challenging to navigate. We recognise how this experience could leave you feeling disappointed, and appreciate you taking the time to share your feedback with us.
Your comments are important, and we will be submitting them to our Customer Journey Team to help improve our support processes and overall service experience.
Kind regards,
Mweb Team
We understand how frustrating and exhausting it can be to have to put in significant effort just to resolve a technical issue, especially when communication channels are challenging to navigate. We recognise how this experience could leave you feeling disappointed, and appreciate you taking the time to share your feedback with us.
Your comments are important, and we will be submitting them to our Customer Journey Team to help improve our support processes and overall service experience.
Kind regards,
Mweb Team
Best regards,
LP
Lourens P's updateReviewer Update
27 Mar 2026, 04:28Your Lorenzo at MWeb Technical Support logged a new ticket on 25 March 2026 for Openserve to fix my fiber connection problem which has now transitioned from intermittent to permanent. Please provide a ticket number. It is 27 March 2026 and Openserve has not attended to the problem yet, why?
LP
Lourens P's update27 Mar 2026, 04:28
Reviewer Update
Your Lorenzo at MWeb Technical Support logged a new ticket on 25 March 2026 for Openserve to fix my fiber connection problem which has now transitioned from intermittent to permanent. Please provide a ticket number. It is 27 March 2026 and Openserve has not attended to the problem yet, why?
Mweb's replyOfficial
27 Mar 2026, 08:51Hi Lourens, we completely understand how frustrating this must be, having an intermittent issue turn into a complete outage and still waiting for Openserve to attend is definitely not the experience you should be having. Your ticket MWB***3, which Lorenzo logged on 25 March 2026, is still active with our Technical Support team. The matter is being followed up with Openserve to get the fiber connection restored as soon as possible. While the delay is not ideal, please rest assured that we are monitoring this closely and will provide you with updates as soon as we receive feedback from Openserve. We’re keeping track of your case to ensure it’s seen through until your service is fully restored.
Kind regards
The Mweb Team
Kind regards
The Mweb Team
Best regards,
Mweb's reply27 Mar 2026, 08:51
Official
Hi Lourens, we completely understand how frustrating this must be, having an intermittent issue turn into a complete outage and still waiting for Openserve to attend is definitely not the experience you should be having. Your ticket MWB***3, which Lorenzo logged on 25 March 2026, is still active with our Technical Support team. The matter is being followed up with Openserve to get the fiber connection restored as soon as possible. While the delay is not ideal, please rest assured that we are monitoring this closely and will provide you with updates as soon as we receive feedback from Openserve. We’re keeping track of your case to ensure it’s seen through until your service is fully restored.
Kind regards
The Mweb Team
Kind regards
The Mweb Team
Best regards,
Mweb's replyOfficial
27 Mar 2026, 08:51Hi Lourens, we completely understand how frustrating this must be, having an intermittent issue turn into a complete outage and still waiting for Openserve to attend is definitely not the experience you should be having. Your ticket MWB***3, which Lorenzo logged on 25 March 2026, is still active with our Technical Support team. The matter is being followed up with Openserve to get the fiber connection restored as soon as possible. While the delay is not ideal, please rest assured that we are monitoring this closely and will provide you with updates as soon as we receive feedback from Openserve. We’re keeping track of your case to ensure it’s seen through until your service is fully restored.
Kind regards
The Mweb Team
Kind regards
The Mweb Team
Best regards,
Mweb's reply27 Mar 2026, 08:51
Official
Hi Lourens, we completely understand how frustrating this must be, having an intermittent issue turn into a complete outage and still waiting for Openserve to attend is definitely not the experience you should be having. Your ticket MWB***3, which Lorenzo logged on 25 March 2026, is still active with our Technical Support team. The matter is being followed up with Openserve to get the fiber connection restored as soon as possible. While the delay is not ideal, please rest assured that we are monitoring this closely and will provide you with updates as soon as we receive feedback from Openserve. We’re keeping track of your case to ensure it’s seen through until your service is fully restored.
Kind regards
The Mweb Team
Kind regards
The Mweb Team
Best regards,
LP
Lourens P's updateReviewer Update
27 Mar 2026, 10:46Thank you for your prompt response, much appreciated
LP
Lourens P's update27 Mar 2026, 10:46
Reviewer Update
Thank you for your prompt response, much appreciated
Mweb's replyOfficial
27 Mar 2026, 11:05You’re very welcome! 😊 We’re glad we could assist, and it’s great to know our response was helpful. If there’s anything else you need or any questions arise, we’re always here to help. Kind Regards
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply27 Mar 2026, 11:05
Official
You’re very welcome! 😊 We’re glad we could assist, and it’s great to know our response was helpful. If there’s anything else you need or any questions arise, we’re always here to help. Kind Regards
The Mweb Team
The Mweb Team
Best regards,
LP
Lourens P's updateReviewer Update
28 Mar 2026, 20:30Openserve's 72 hours time to repair my internet connection problem has lapsed and I still don't have internet. Your urgent attention will be appreciated. Refer ticket MWB***3
LP
Lourens P's update28 Mar 2026, 20:30
Reviewer Update
Openserve's 72 hours time to repair my internet connection problem has lapsed and I still don't have internet. Your urgent attention will be appreciated. Refer ticket MWB***3
Mweb's replyOfficial
30 Mar 2026, 09:21Morning Lourens.
We have escalated the fault reference directly to our fault management team. They will follow up with the infrastructure provider and advise via fault SMS updates directly.
Kind regards,
The Mweb Team
We have escalated the fault reference directly to our fault management team. They will follow up with the infrastructure provider and advise via fault SMS updates directly.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply30 Mar 2026, 09:21
Official
Morning Lourens.
We have escalated the fault reference directly to our fault management team. They will follow up with the infrastructure provider and advise via fault SMS updates directly.
Kind regards,
The Mweb Team
We have escalated the fault reference directly to our fault management team. They will follow up with the infrastructure provider and advise via fault SMS updates directly.
Kind regards,
The Mweb Team
Best regards,
LP
Lourens P's updateReviewer Update
25 Apr 2026, 04:48My internet connection woes were eventually sorted out no thanks to MWeb. Their service remains atrocious. I managed to get in direct touch with the folk at Openserve in Lyttelton. Thanks to Andries Motaung (Openserve Supervisor) and his team my problem was solved.
LP
Lourens P's update25 Apr 2026, 04:48
Reviewer Update
My internet connection woes were eventually sorted out no thanks to MWeb. Their service remains atrocious. I managed to get in direct touch with the folk at Openserve in Lyttelton. Thanks to Andries Motaung (Openserve Supervisor) and his team my problem was solved.
Mweb's replyOfficial
28 Apr 2026, 08:56Hi Lourens,
Thank you for taking the time to share your feedback with us. We understand how challenging connectivity issues can be, and we’re glad to hear that your service has now been successfully resolved.
Your experience and comments are important to us, and this feedback will be shared with our Service Quality Team for review to help improve our processes and overall service delivery.
If you need any further assistance or would like to engage with us again, you’re welcome to reach out via Hello Peter and our team will be available to assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how challenging connectivity issues can be, and we’re glad to hear that your service has now been successfully resolved.
Your experience and comments are important to us, and this feedback will be shared with our Service Quality Team for review to help improve our processes and overall service delivery.
If you need any further assistance or would like to engage with us again, you’re welcome to reach out via Hello Peter and our team will be available to assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply28 Apr 2026, 08:56
Official
Hi Lourens,
Thank you for taking the time to share your feedback with us. We understand how challenging connectivity issues can be, and we’re glad to hear that your service has now been successfully resolved.
Your experience and comments are important to us, and this feedback will be shared with our Service Quality Team for review to help improve our processes and overall service delivery.
If you need any further assistance or would like to engage with us again, you’re welcome to reach out via Hello Peter and our team will be available to assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how challenging connectivity issues can be, and we’re glad to hear that your service has now been successfully resolved.
Your experience and comments are important to us, and this feedback will be shared with our Service Quality Team for review to help improve our processes and overall service delivery.
If you need any further assistance or would like to engage with us again, you’re welcome to reach out via Hello Peter and our team will be available to assist.
Kind regards,
Mweb Team
Best regards,