Insulting

We signed up to LTE- Rain in Aug 2017, after we were told that we were within the coverage area. Not even 2 months later we started having connection issues and terribly slow internet. I phoned Mweb to find out what the issue was and was told that we weren’t on the the coverage map anymore. An antennae would have to be installed to help with connectivity. Another month went by of hearing nothing from the investigation nor any news regarding the antennae.

Phoned numerous times on a monthly and weekly basis being told that the issue was due to the third party taking their times. The issues weren’t being looked at by Rain. Every time I have called nothing had been done or a decision been made.

We finally had enough and cancelled the service and threatened to take it further. We got a phone call from Mweb saying that an investigation was being done, and a possible credit would be due to me.

Another month and a half went by and heard nothing from them. I ended up calling again and was told that an amount of R540 has been credited my Mweb account, not even refunded to me. Not even a call was made to notify us of the decision. So after 5 months of ******* internet service, we are given this “slap-in-the-face” gesture. The service consultant even had the cheek to call it goodwill offering.

I have consulted with my lawyer and we will be taking this further.

UPDATE - apparently the credit issue is being re-evaluated.