Insufficient Notice of Fibre Price Increase – Mweb

I would like to lodge a formal complaint regarding Mweb’s recent price increase notification on my fibre package, Uncapped 50/25 Mbps Fibre Lite – Openserve.

I was informed TODAY - 4 February 2026 - that my monthly fee will increase from R699 to R749 effective 1 March, however this notice was provided with less than 30 days’ lead time. As a customer who has been with Mweb for nearly six years, I find this extremely disappointing and unfair, particularly as I work from home and rely heavily on stable internet connectivity.

Based on Mweb’s own published Terms and Conditions and past public statements, customers are meant to receive at least 30 days’ notice for any price increases. In this instance, that standard has not been met, which places customers at a disadvantage and limits our ability to properly evaluate alternatives or make informed financial decisions.

Adequate notice is essential so customers can: - Assess affordability - Compare alternative providers - Arrange a seamless transition if necessary - Avoid disruption to work-from-home commitments

The short notice effectively removes the ability to make a fair and considered choice, which I believe is not in line with reasonable consumer expectations or Mweb’s own stated policies.

I would appreciate: - Clarification on why the 30-day notice period was not adhered to - Consideration for existing loyal customers - A fair resolution regarding this increase

I have generally valued Mweb’s service over the years, however this situation has left me feeling disregarded as a long-standing customer.