PL
Patricia L
1 reviews | Active since Feb 2019
08 May 2026, 17:51
Inhuman ******
The most frustrating thing is they don’t have a physical shop to go to and they make you chat with robots, there is no human interaction at Mweb. Especially when you want to cancel . You guys keeps on trying to debit my account even after cancelling it, you are affecting my credit score , your robots don’t understand me, no one picks up the calls , this is damaging and frustrating. I paid the money you ****** wanted so please make sure that my account is cancelled
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Mweb's replyOfficial
11 May 2026, 08:30Hi Patricia,
We understand how distressing and frustrating this experience has been, especially when you’ve been trying to cancel your account and are still seeing debits and struggling to reach a real person for assistance. We recognise the impact this has had on you and how damaging it feels when things don’t get resolved promptly.
We can confirm that your account has already been cancelled, and we’ve requested our Finance Team to review the account to ensure that the billing is fully in order and that no further debits are processed. The Finance Team has been asked to reach out to you directly with feedback once their review is complete, so you have clear confirmation and peace of mind.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
We understand how distressing and frustrating this experience has been, especially when you’ve been trying to cancel your account and are still seeing debits and struggling to reach a real person for assistance. We recognise the impact this has had on you and how damaging it feels when things don’t get resolved promptly.
We can confirm that your account has already been cancelled, and we’ve requested our Finance Team to review the account to ensure that the billing is fully in order and that no further debits are processed. The Finance Team has been asked to reach out to you directly with feedback once their review is complete, so you have clear confirmation and peace of mind.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Mweb's reply11 May 2026, 08:30
Official
Hi Patricia,
We understand how distressing and frustrating this experience has been, especially when you’ve been trying to cancel your account and are still seeing debits and struggling to reach a real person for assistance. We recognise the impact this has had on you and how damaging it feels when things don’t get resolved promptly.
We can confirm that your account has already been cancelled, and we’ve requested our Finance Team to review the account to ensure that the billing is fully in order and that no further debits are processed. The Finance Team has been asked to reach out to you directly with feedback once their review is complete, so you have clear confirmation and peace of mind.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
We understand how distressing and frustrating this experience has been, especially when you’ve been trying to cancel your account and are still seeing debits and struggling to reach a real person for assistance. We recognise the impact this has had on you and how damaging it feels when things don’t get resolved promptly.
We can confirm that your account has already been cancelled, and we’ve requested our Finance Team to review the account to ensure that the billing is fully in order and that no further debits are processed. The Finance Team has been asked to reach out to you directly with feedback once their review is complete, so you have clear confirmation and peace of mind.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team