*****ING MY MONEY

am absolutely shocked by what’s happening. I recently signed up for a new product and made it very clear that I would be paying off separate accounts. I provided the correct account details and confirmed everything. However, today I discovered that R900 was debited from an account that was only supposed to have R399 deducted. I have no idea why it’s R900, especially since I took up the service at the end of the month, meaning there should be no pro-rata charges.

I have already spent over R100 in airtime trying to resolve this issue, and the costs are still adding up. When I finally spoke to someone in the billing department, she sounded shocked and didn’t seem to know how to correct someone else’s mistake.

Do you understand that we work hard for this money? Your call center is a nightmare – either the call cuts off after holding for over 15 minutes, or the consultants don’t know what they’re talking about. In the past, you also removed my banking details from my account without informing me, causing the payment to fail. It took another R100 in airtime and countless calls to get that fixed.

Why are you still taking on new clients if you can’t manage the ones you have? This is unacceptable. I need to speak to someone senior immediately – I will not accept being passed off to a junior consultant.