****ing Fuming

Tomorrow will mark 2 weeks since my Fibre was installled, whereby I was politely informed that activation of the line could take up to 24 hours. I knew this was bull****, but I was understanding.

1 day passes, no activation, no followup or any notification about the delay.

I called in, I'm told 48 hours. So, again, I was understanding, but Irate because **** me right. I waited 48 hours, still nothing. Called on the third day, being a Friday, and I'm told the people who can help can only assist on Monday, they dont work weekends. Fine, understandable.

Monday comes, I call in, get hung up on a few times, at this point I'm extremely ****ed. I finally get "feedback" that says the delay is with Vumatel. I called Vumatel, and they're telling me that mweb is talking ***. Only the ISP can activate the line, there's nothing they can do. To which I called mweb with this new found information and they stick to their guns that the delay is with Vumatel.

A week and a half passes, I called Vuma again just to make sure they werent bull****ting me too, but a very knowledgeable agent assisted me (who answered the call in less than a minute, as opposed to mwebs hold times of 15 minutes plus.) explaining that only the ISP can activate the line, and they cant do anything about it.

So tell me why does mweb pass the buck to a company who has nothing to do with what needs to be done? Is that what you tell your agents? Place the blame outside of us so it doesnt look so bad?

I know that the turnaround time is 2 weeks, but that's for installation, not activation. One of your asshole agents tried to use that as an excuse too. Nice.

This has been the worst customer experience I've EVER had. Even telkom, with all their faults, - actually, no, telkom is still number 1 for worst. But you're right up there too. I've always stuck with your guys inflated costs because the service was topnotch. Once this is done, you can **** right off with your cancellation fee. I've never, ever written a review about anything, but this **** has made me create an account just so everyone can see what a ****fest you guys are running. Incompetence at it's finest.