Info only to accountholder policy is completely impractical

Fibre been down the whole day. Arrived home from work and called Mweb to check what the problem is. Verified the account with my husband's ID number and from there they refused to do any more unless they spoke to him and he answered their security questions - all of which I would any event be able to answer. He is away and will be for some time. So tough luck for the rest of the family at home who now don't have fibre. When I told the person on the phone that I could get any male to call and provide them with the information, I was advised the calls are recorded. Really, and so? As long as they have the information from a male voice, they have no way of truly knowing that it is the account holder or just the wife feeding the info to a random male and no way of proving that it is in fact not the account holder. But they will accept that because it's a male voice and policy states ...... Frankly it is a pathetic policy because many account holders travel and have admin staff or wives who deal with these things.