Inefficient service

Logged a complaint to Mweb complaints , issue not fully resolved yet with regards to changing payment details to a new bank card , one week without internet services , followed the payment instructions on the app but the system does not accept my card details , a consultant advised they have escalated but to date no feedback , I have to buy data at my own cost , this is inconvenient to a consumer, please can someone provide feedback from CEO's office Ref MWB***8 , I have been referring many family and friends to mweb but it's appalling to receive in efficient service , I should be reimbursed for inconvenience as my services are disconnected for days when it's not my fault