INEFFECTIVE DISGUSTING SERVICE

On Saturday 30th of August, I received a call from Lesedi Twala at Vumatel, informing me that they had received a call from Mweb to cancel my account. I told her that I find that strange, as my account is up to date. She sent me an email to send her proof of payment, and I rep**** with the proof that all MWEB debit orders to me, had been paid, furthermore, my MWEB app shows that I have R0.00 balance due. To my surprise, I woke up this morning with no internet, I've been calling their call centre the whole morning, I hold for 2 hours, then finally when I am 1st on the queue, the call gets dropped on their side. I'm very disappointed at the appaling and disgusting service. I have decided to go to my bank and reverse and cancel the debit order, since I'm getting no service. I will seek the services of another ISP